Increasing Productivity in 2026
Human productivity is essential to every business’s success. Through technological advances our productivity should be increasing at a steady rate, right? However, this is not the case. “How the Human Quotient Improves Careers and Companies” by Ryan Stelzer, Co-founder of Strategy of Mind, outlines why our productivity has fallen and how businesses can improve their employees’ productivity.
Stelzer explains that human productivity has slowed in comparison to technological advances because employees are becoming overwhelmed with the breadth of knowledge needed to function in the workplace. As employers continue to expect more from their employees, he hypothesizes that the human quotient, which is the inherent elements of being human, can assist companies and employees by increasing their productivity. For example, according to the 2015 Global Empathy Index, empathy training of employees has been shown to correlate with increases in business profit. Stelzer’s argument has provided an interesting alternative solution to improving business productivity. Many business owners may benefit from considering that important human element when running their businesses.
If you find your business in a situation of decreased productivity, give Officense a call. We have virtual Executive Assistants, who can help increase your productivity. For example, our staff can provide live answer calling, appointment scheduling, mailing services, and so much more. The less time spent on administrative work means more time running your business.
Is “virtual receptionist” the same as “live phone answering”?
Not always — the terms are used loosely across the industry. “Virtual receptionist” can describe anything from a real person answering in your business’s name to an automated system. Ask specifically whether a live person answers, during what hours, and how they’re trained on your business.
Ask for specifics: average answer time, what happens during high call volume, whether the same person or team consistently handles your calls, and whether you can get any of this in writing.
Independent review platforms tracking providers like Regus describe a recurring theme of difficulty reaching support after signing, particularly around billing disputes — often attributed to the scale of a large, multi-layered organization versus a smaller, more directly accountable provider.
OFFICENSE’s live-answering service is built around real staff handling calls directly, not a third-party offshore queue — ask directly about current staffing and answer-time standards when you request a quote.
