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Debt collectors don’t always have it easy when it comes to the calls they have to make. Usually, they’re calling people who don’t want to speak with them, or don’t have the funds at the time and it can be an uncomfortable conversation. The definitive properties of a debt collector’s job typically include “arranging for the repayment of outstanding debts owed to the company, and contacting debtors by phone and negotiating on affordable payment plans for recovery of the debts,” as described by JobHero.


While a debt collector primarily does outbound-calling, you might need assistance with incoming calls from people to settle their debt. With Officense’s HiLivePro, your collection company will receive dedicated business phone answering services, running 24/7. There’ll be no more worrying about juggling the inbound and outbound calls through all hours of the day! Our call specialists undergo rigorous training to perform as well as actual members of your staff. The callers are greeted and handled per your exact instruction. 24/7 phone answering services are a top priority for many businesses.

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With Officense’s HiLivePro, you also get the added benefit of bilingual phone answering services. Not only are calls able to be returned round-the-clock, but a wider, bilingual clientele can be reached also! Companies today can’t afford to overlook those who speak more than one language. The truth is, the U.S. one of the highest concentrations of Spanish speakers in the world. So why not open up your call handling to a wider audience? With dual phone lines, and phone tree options, HiLivePro gives your callers options to proceed in either English or Spanish.


Along with Officense’s phone answering services, we can also help with other administrative tasks, such as processing your faxes, scans, or mail. With Officense you’ll receive a prestigious business address – located in the heart of Baltimore City – for your mail, your stationery and your advertising. Your address with us will list your company’s name, not ours, which is great for your company’s image. If you work from home, this is also a great way to protect your privacy. You’ll receive a locked, private mailbox with 24/7 access, and if you’re out of town, we can monitor and forward your mail by request. You have the options of getting notified whenever something arrives for your company, and getting it forwarded every week if you’d rather.


Reach out to Officense today to find out more about other benefits we have to offer your agency. Our phone number is 410-814-7500, and our email is: info@officense.com. Feel free to stop by for an in-person demonstration as well. Our office hours are currently 10 AM to 5 PM, Monday through Friday. Officense will handle your incoming calls, so you can focus on the rest.