Author: Cree Peoples

Can a Virtual Address Scan Mail?

Written by Cree Peoples on . Posted in Blog.

Mail Scans Through a Virtual Mailbox Service

Yes, a virtual address provider can scan mail. Officense Helps businesses to enhance their reputation with a virtual located in downtown Baltimore building credibility and trust to your clients. How does a Virtual address scan mail? Once You have a virtual address set up and begin receiving mail, our receptionist will accept then sorts it for you. We first remove spam and junk mail before notifying you of any important letters, if requested, and placing them in your mailbox. At your request we’re also able to open and scan your mail. The scanned documents are converted into a pdf, emailed to the email on file then stored in a file for future access.

Enjoy a Digital Mail Experience with a Virtual Address

Being able to access important documents from anywhere is essential in keeping your business professional and reliable. With Officense Mail scanning services you can view, download, and forward agreements and other documents from anywhere. This means you can travel without worrying about missing anything important or responding too late. Letting Officense handle your mail will give you peace of mind, knowing your documents are secure and accessible.

More Than Mail Scanning

Mail scanning is one of many services we provide at Officense, we have a variety of other services that go hand and hand with mail scanning. Even with the ease of digital storage having physical copies of major documents can be added security. We can forward the pieces of mail to your home or office upon request. Additionally, we manage fax services for you notifying you when new faxes are received through email and sending faxes as requested. You can also trust Officense as an authorized signatory for your business. We securely maintain mail logs including sender information, tracking numbers and other details to ensure your records remain accurate.

What Is a virtual address? How does it work?

A virtual office is a space that is a flexible workspace industry that provides businesses with any combination of services, space, and/or technology, without those businesses bearing the capital expenses of owning or leasing a traditional office.

How quickly will I receive scanned mail notifications?

If you set up automatic scanning, we’ll scan your mail as soon as it is received and sorted. You can expect to be notified within a few hours. On demand scanning it will be completed as soon as requested.

Can I request scans on demand rather than automatically?

Yes, you can choose to have your mail scanned automatically or only when you ask. Many of our current client like automatic scans for legal or court documents.

Is document Shredding included with your mail scanning services?

Shredding is included in our mail services. After sorting receptionist will shred sensitive documents to help keep your information safe.

What is a virtual receptionist service?

Written by Cree Peoples on . Posted in Blog.

Are you overwhelmed by the tedious tasks of running your business but don’t have the time or budget to train an assistant? If you’re asking yourself what a virtual reception service is, it is a trained receptionist that provides remote administrative support, here at Officense our administrative team are trained in our office to handle tasks such as live call services, website maintenance, call transferring, outbound calls, scheduling, mail handling, accepting payments and more. Overall giving your business, a professional look by providing a consistent point of contact. You can work from home without the stress of missing an important phone call, piece of mail, or fax.

How virtual receptionist services works?

Our team of Administrative Assistants screen incoming calls using the instructions and greeting created by you to determine if the call is the solicitor or which department/ team member can best assist the caller based on the suggested call type. Using a customizable call script, we are able to answer F.A.Q’s, collect caller information, and take messages if you do not wish to take direct calls. We notify you of important deliveries, sort through any mail, packages or items received from clients and place them in your mailbox or another accessible location for easy pickup. If your business is not located near downtown Baltimore (Inner Harbor) no worries, we also offer weekly mail forwarding.

FAQ

How can I track leads using a virtual receptionist?

Not all virtual receptionist services will provide lead tracking. However, at OFFICENSE we can sync our call notes with your company CRM system to track leads, qualify lead sources, and track marketing data. Our executive assistants can even gather contact information to schedule follow up calls and emails.

What companies does Officense typically work with?

Whether you’re an Attorney, Contractor, IT specialist, financial advisor, Doctor, Therapist, Real Estate Agent or Non-profit, Officense provides trusted support tailored to your field.

How do I get started with these services?

Getting started is easy, just contact our team by phone and we will work with you to choose the plan that best fits your business needs. We will go through the onboarding process step by step.

What if I already have an assistant?

No worries, that’s fine. Our services can be tailored to support your needs by handling calls, scheduling, or overflow tasks so your assistant can focus on other priorities.