Author: Joya Tamrakar

Scheduling Patients

Medical offices are always busy accepting new patients, scheduling appointments, and updating patient information. Appointment setting and schedule management is significant in developing an efficient medical practice, and can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can set appointments for you so that your staff can use their valuable time more effectively. This could include scheduling initial appointments for a new patient, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you.

Advanced call forwarding

One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility. Furthermore, you can customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner in a minimum amount of time. As a medical professional, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we aim to create a more efficient patient experience and ease the workflow for the doctors. Our staff will ensure the patient is heard, understood, and scheduled appropriately. You won’t have to worry about the hassle of getting too many calls and having too little time to answer them.

For more details please call us at 410-814-7500.

What is Labor Day?

It’s that time of the year when we celebrate and honor the greatest American workers. Labor Day, the first Monday in September is a day when we acknowledge the social and economic achievements of the American workers. Like other national holidays, this day also has an interesting history.

On the early morning of September 5, 1882, a huge crowd of workers marched in the street of New York City. Workers were determined to bring changes in the industrial labor, promote better working conditions, reduce work hours and receive fair pay for each day of work. Within a week of American Railway Union (ARU) strike against Pullman Company, Congress voted unanimously to create Labor Day as the 7th Federal Holiday.

On June 28. 1894, President Grover Cleveland signed a law making the first Monday in September of each year a national holiday to pay a tribute to the hard work of the workers. This movement brought a set of standards for industrial work, reduced working hours, better working conditions, improved pay, eliminated child labor and transformed the entire industrial work. Since then Labor unions celebrate this day as an annual occasion for parades and speeches to promote worker rights and well-being.

Labor Day has progressed significantly. Today most people celebrate as a chance to spend time with friends and family and enjoy the last few days of summer.

If are going away for a vacation and worried about missing your business calls, you don’t need to worry – Officense is here for your assistance. Our Virtual assistants can answer your incoming calls and emails when you are miles away.  Never miss a business opportunity, or a decrease in revenue and profit while on vacation. For more details please call us at 410-814-7500.

Happy Labor Day!

With Officense, you have a prestigious Baltimore Inner Harbor business address to advertise as an additional location of your company that encompasses all your company needs. The services that Officense offers are a business address, virtual private mailbox, and mail forwarding services, reception desk services, office space, and meetings spaces. Along with our facilities, you can enjoy our complimentary Wi-Fi, professional Executive Assistants, 24-hour access to private offices and conference rooms, as well as other great perks. Our virtual office package includes:


A business address, private mailbox, and mail forwarding service
Officense provides you with more than a P.O. Box. In the heart of the central business district, you receive a prestige address for your company’s online searchability. A physical address as opposed to a P.O. box will improve your Google listing. Now, your clients can stop by your professional address to receive exceptional assistance from our fully trained staff. You will receive a private mailbox that you can access 24/7 and if you are not local to the area, we can monitor your mail, and forward it to you.

Executive phone service
Our virtual assistants greet your clients in a friendly manner and project a professional image for your company. We answer and screen your calls, connect the call to the correct member of your company, send them to voicemail, and/or take a message per your instructions. As an Officense receptionist, we will ensure the customer is heard, understood, and scheduled appropriately. With our live receptionist service, you won’t have to worry about the hassle of getting too many calls and having too little time to answer them. At Officense, we focus on delivering a level of service unmatched by any other Business Phone Service. You can be instantly connected to your clients from anywhere! Never miss a call or client with Officense, your Instant Business Office.

Virtual reception and administrative support
During office hours our reception staff can be your company’s virtual front desk and we can provide management consulting, accounting data entry or development of a marketing campaign, streamlining business to improve productivity, creating and managing spreadsheets, as well as creating word documents. In addition, we can assist you in sending and receiving faxes, filing of business documents, mail processing and screening for important documents, email handling, as well as handling application forms and their collection.

Office space and conference rooms
We offer class A, fully furnished dedicated office space and month to month office space rented as needed. We have hourly conference space and hourly office space. Moreover, you can avoid using your resources to pay expensive monthly rent, while still having an impressive office to use when you need it. Officense provides you with flexible commercial office rentals and services.

For more information, call 410-814-7500 to schedule a tour of your new virtual office.

Why chose a Virtual Office?


Nowadays businesses do not necessarily require to have a physical location and they do not have to invest in a lease or pay rent on a location. With the developments in technology, businesses and their employees can work whenever and from wherever they like. Not only do virtual offices allow businesses and their employees to save commute time, and money but also it increases productivity, lower technology costs, lower overhead costs and produces low turnover rates.

Virtual offices allow businesses to have the following:

Home-based businesses are becoming more and more popular. Having the physical address that comes with a virtual office adds value to the business. Along with that meeting potential clients in a professional setting has the best frit impression. Having a postal address and a private mailbox will help businesses to look more prestigious than having their home address. And also, you will have the privacy of not giving out your home address to the clients.

Virtual assistants can help manage your daily incoming calls and leads. They can help with scheduling appointments, arranging meetings, payment processing, prepare documents, print/ copy the documents and help with scanning and forwarding your mail. You can use a virtual landline number instead of using your cell/home number. The virtual assistants can screen your calls, forward the calls accordingly and handle the marketing calls as per your request.

A virtual office allows businesses to work remotely by providing a range of business functions and also create a presence in a desirable location without the need to pay rent for the actual office. Traditional office space comes with a lot of cost such as rent, utilities, IT infrastructure, furniture, etc. A virtual office allows you to use the traditional office space as per your needs. You can access fully furnished offices and conference rooms that are equipped with updated tools.

Utilizing a virtual office means being able to work whenever and from wherever you want. Whereas, working in a traditional office means getting ready for work and traveling to get to your office. With the use of a virtual office, you can work comfortably from your home office or from a fully furnished private office.

At Officense, we give you virtual office solutions to make working remotely work for you. There are virtual office assistants and live receptionists to answer your calls and handle your administrative needs. We give you a professional face, help you communicate with clients, and provide you with the tools to work remotely.

Officense offers many services that can help your virtual business run smoothly. Virtual phone services with virtual office assistants to handle your calls, set appointments and follow up with leads. We also provide a business mailing address and virtual address mail forwarding. We give you the tools and technology to increase productivity and communication, all at an affordable price. Officense also provides instant office space, giving you a professional setting when you need it. So, give Officense a call at (410) 814-7500 to find your virtual office solution, today!

Demand for Video Conferencing


Reducing travel is considered one of the major advantage of video conferencing. However, the benefits of video calls are much more far-reaching. One of the benefits of video conferencing is it reduces the amount of time wasted in meetings. As of now businesses acknowledge the benefits and prefer working remotely rather than having to travel to a specific office. In a survey of 4,700 users, the top benefits of video conferencing were cited as:

  • Increased efficiency and productivity – 94%
  • Increased impact of discussions – 88%
  • Expedited decision-making – 87%
  • Reduced travel – 87%

 The rise of Video Conferencing

Initially, video calls were used simply to reduce travel costs. But today, the benefits of collaboration are growing the demand for video conferencing. Businesses find it easier to collaborate and work via video calls. More and more companies are switching from having communication through video calls rather than using emails and phone. Clients and team members can see face-to-face without having to travel to the same place and can participate and contribute their inputs during the meetings. According to Simplicity in the New World of Video Conferencing, between 2013 and 2015, VC use grew by 87%. Of the companies surveyed, 71% added more VC rooms during those two years. Predictions call for a conferencing services market growth rate of 4.1% between 2014 and 2021. Therefore, this shows that the market is in a phase of rapid and ongoing transition.


Video conferencing technology does not only cut the travel expense but also makes meetings faster, easier, focused and agenda-oriented. By meeting more quickly and frequently, you can encourage your employees to maximize productivity and increase the effectiveness of shared time.  In a matter of few clicks, you can connect to your team, clients and communicate at any time and from any part of the world. It honestly can’t get any easier. Some of the main reasons companies are using video conferencing more than ever are:

  • Cost savings
  • Improved Productivity and optimized operations
  • Improved efficiency
  • Raid outreach
  • Increased employee satisfaction and its benefits
  • Improved communication and more solid relationships
  • Support for green initiatives
  • Move a company more effectively towards its goals
  • Encourage partnership/joint efforts
  • Deliver faster problem solving and increased innovation
  • Improve job satisfaction and employee retention

At your service

Officense has the tools and resources you need to make your business grow and achieve your business goals! Officense video conferencing services provide the simplicity of setting up a conference at any time. Expanded hours are available to access video conference rooms 24/7. In addition, administrative and business services are also available per request.

Book[] your next video conference at Officense today!