Author: Officense

CALL HANDLING FOR THE HOLIDAYS

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. You may wonder how to balance all the different roles: fielding calls from customers, suppliers and others while still running your business and spending quality time with your family over the holiday season.

The best way to never miss a call throughout the holidays is with Officense Business Phone Services. Depending on the type of incoming call, we adjust our call handling according to your instruction. We answer and screen your calls, then connect the call to your correct team member, anywhere in the world! We can capture sales lead information, share info about your company or even schedule appointments through your own custom CRM. On top of that, never mind filtering out the spam and robo callers – as Officense will be sure to filter those out before the call reaches you.

BUSINESS PHONE SERVICE

Selecting a Business Phone Service may be challenging, but using it should be nothing but easy. Your organization needs a cost-effective business phone service that offers exceptional reliability, quality, outstanding customer service, and features to match your needs. With an understanding of the capabilities and attributes that are important, you can sort through the abundance of options available with confidence. And it’s all here in one place – at Officense.

STAY PROFESSIONAL

If you give clients your office number, there’s a risk you’ll miss the call if you have to step away. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Officense gives you the tools you need to take your business with you. We provide a dedicated business number, plus the ability to present menu options to all your callers and connect them to anyone in your company, no matter where they are or what device they’re using.

Our on-site receptionists greet your clients in a friendly manner and project a professional image for your company. We answer and screen your calls, per your instructions, then announce and connect the call to the correct member of your company, anywhere in the world! At Officense, we focus on delivering a level of service unmatched by any other Business Call Handling Service.

COWORKING FOR MILLENNIALS

Mediators and Arbitrators

The article “WHY COWORKING WORKS FOR MILLENNIALS” discusses the pros to working in a shared office space. Shared office spaces are where individuals from multiple businesses can engage in work. Millennials are becoming entrepreneurs, building and joining startups. and consequently are starting to shape the trends of how and where we work. The article discusses why millennials use shared office space.

THE 7 REASONS WHY MILLENNIALS ARE USING COWORKING OFFICES

1. Lower Costs – Shared office spaces are almost always cheaper than their full-office counterparts.
2. Fewer Responsibilities – “Things like cleaning and maintenance are taken care of by the building’s owners”.
3. Networking Opportunities – “It’s a perfect place to meet new people in the professional world”.
4. Smaller Commitments– Shared office space is used monthly, daily, or hourly rather than having a long-term lease.
5. Support for Startups – “Shared spaces are ideal for entrepreneurs with small budgets, uncertain futures, and a need for networking with other businesses”.
6. Urban-Centric Locations – “Shared office spaces usually occupy urban centers, making them a perfect fit in millennials dream locations”.
7. Resistance to Traditional Offices – “They’re breaking down corporate hierarchies, dismantling 9 to 5 mentalities, and even redefining social norms in business interactions”.

YOUR COWORKING SPACE

At Officense, we can meet all of your co-working needs. We can provide you space to collaborate and be around others, while also giving you the freedom to make your own schedule. We offer fully furnished dedicated office space and month to month office space as needed, without the hefty price tag. Not only are there conference rooms by the hour, but they’re at the low rates you need. You avoid using resources to pay an expensive rent, while having an impressive office to use when you need it. In addition, we offer beautiful startup office space overlooking the Inner Harbor in downtown Baltimore. You are able to completely customize the way your run your business. Officense a call at (410) 814-7500 to meet your new staff and tour your new business location, today!

PHONE ANSWERING FOR FLOORING CONTRACTORS

We all have dealt with our phones ringing off the hook in the middle of a job. And we all know it’s a headache, to say the least. However, while you may be busy installing floors, the phones have clients on the other end who need answers. This always gets tricky for any business owner, even more so with such hands-on service, like flooring contractors. Running a company requires answering calls from new and current clients, but should never be at the expense of efficiency. If you want to maximize your workflow and maintain call handling, let Officense help!

OFFICENSE’S PHONE ANSWERING

When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the floor installations. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our team can filter your calls, and manage them per your exact instruction in a very professional manner. It’s also important for many companies, but especially contractors, to give their clients round-the-clock access. Our service can be used any time of day, as we have 24/7 plans with live staff available that also offer Spanish phone options for your clientele.

While we’re able to guide the callers and connect them to the right people, we can also source your leads for you! Our executive assistants can use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for you. All the while, we’ll be collecting a detailed set of information for your record, preparing you to meet your clients’ needs before the appointment even takes place. We partner with you to gain as much knowledge as you want us to have, and use intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.

CONTACT OFFICENSE

Along with our phone answering services, we also provide business mailing and address, along with private conference and office space, offering a professional setting. For more information on our contractor services, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, feel free to visit us in person at 300 E Lombard St, Baltimore, MD 21202. Our offices are currently open 10 AM – 5 PM, Monday thru Friday. We’ll look forward to meeting you!

PLUMBER ADMIN ASSISTANCE

As a plumber, you have the capability to unclog a pipe or stop a leak. However, when it comes to answering phone calls in the middle of a job? This always gets tricky for any business owner, even more so with such hands-on service. Running a business requires answering calls from new and current clients, but shouldn’t be at the expense of efficiency. As any businessperson knows, not only do current clients reach out by phone, but so do leads and returning customers. If you want to maximize your workflow and call handling, let Officense help.

ADMIN SERVICES WITH OFFICENSE

When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the service aspect. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our executive assistants can filter your calls, and handle them to per your instruction in a very professional manner. Our service can be used any time of day, as we have 24/7 plans with live staff available that also offer Spanish phone options for your clientele.

While we’re able to guide the callers and connect them to the right people, we can also source your leads for you! Our executive assistants will use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for your business. All the while, we’ll be collecting a detailed set of information for your record, allowing you to meet your clients’ needs before the appointment even takes place. Finally, our assistants can provide lead tracking on your scheduled estimates for your marketing department. We partner with you to gain as much knowledge as you want us to have, and intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.

CONTACT OFFICENSE TODAY

We also provide a business mailing and address services, along with private conference and office space, offering a professional setting. For more information, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, always feel free to visit us in person at 300 East Lombard Street, Baltimore, Maryland 21202.

FAMILY PRACTICE CALL HANDLING

According to medicinenet.com, family practice is “the medical specialty which provides continuing and comprehensive health care for the individual and family. It is the specialty in breadth which integrates the biological, clinical, and behavioral sciences.” Having a live staff to assist your patients over the phone can play a significant role in developing efficiency.

ADVANCED CALL HANDLING WITH OUR EXECUTIVE ASSISTANTS

At Officense, our executive assistants can handle calls for you, allowing you to use your valuable time more efficiently. This could include answering FAQ’s, scheduling initial appointments, or even rescheduling for any new or current patients. You don’t have to worry about handling your schedule and workload at the same time. Our office assistants are here to cover all your call handling tasks.

For instance, one of the advantages of implementing a phone answering service is the ability to only take calls that require your specific expertise. We’re able to screen the calls and filter them, allowing for only the most important calls to connect to you while we handle the rest. Officense can work with your family practice in setting up an effective call forwarding system that sorts all callers. Furthermore, you can customize a plan that fits your practice’s needs. With Officense’s HiLivePro, you’ll have a live staff at all times, with the options of round-the-clock, and bilingual phone answering. So, if you have patients whose primary language isn’t English or you want calls 24/7, we’ll still have you covered.

REACH OUT TO US TODAY

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your practice’s needs. For family practices, and any other medical professional, a call handling staff is incredibly beneficial. Of course, our executive assistants at Officense aim to create a pleasant, efficient experience for you and your patients. For more details, please contact us by email at info@officense.com, or you can call us at 410-814-7500.