Author: Officense

CARPET CLEANING PHONE ANSWERING

Written by Officense on . Posted in Blog.

As a carpet cleaning business, you’ve a lot to keep track of. On streetdirectory.com, each of the various steps and processes you have to consider in this business. Not only do you have to worry about the actual labor, but also about your clients, partners, suppliers and employees if you have a team. With this much on your plate, your phone must be ringing constantly! That can be incredibly distracting in any field of work. To avoid missing important calls, (and avoid distractions too), why not try a phone answering service?

CALL HANDLING SERVICES

Officense’s call handling service can handle all of those incoming calls – whether it be important or not. We can connect only the urgent ones to you, so you can forget about those annoying telemarketer and spam calls. With a live staff ready to answer at any time of day, there will be no more robotic calls lacking life. Whether your company is available only on the weekdays or round-the-clock, we’ll always have someone ready for your callers. We’ll only add to the professional image you’ve been building for your clients.

Here at Officense, we have warm, friendly, and knowledgeable executive assistants to answer your calls. Our receptionists are well trained and are here to save you headaches, time, and money. Calls can be forwarded straight to your voicemail or to a number/person of your choice. Spam and telemarketer calls get weeded out. Your clients have a better experience and you have less of a headache.

REACH OUT TO US

For more information about our carpet cleaners phone answering services or to find out about some of the other services that we offer, please contact us. You can reach us at 410-814-7500 or by email at info@officense.com. Our offices are also currently open from 10am to 5pm, Monday thru Friday. If you’d like to come in for a tour and see a demo of our call handling in person, we are located at 300 E. Lombard St. Baltimore, MD 21202. We can’t wait to hear from you!

RESIDENTIAL REMODELERS PHONE ANSWERING

Written by Officense on . Posted in Blog.

In the construction industry, residential remodelers have been working their way up the chain. According to Stevens College, they are an essential contractor to have. “Remodelers add living space to existing homes and retrofit homes to modern conveniences and updated building codes. Remodeling can be done not only for cosmetic purposes, but also for structural reasons, as well as to increase the energy efficiency of older homes.” As a remodeler, you have to maintain quality in both your physical work, and the customer service aspect of it. What better way than having Officense manage your call handling!

OFFICENSE’S PHONE ANSWERING

When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the remodeling gigs. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our team can filter your calls, and manage them per your exact instruction in a very professional manner. It’s also important for many companies, but especially contractors, to give their clients round-the-clock access. Our service can be used any time, as we have 24/7 plans with live staff available. Our service also offers Spanish phone options for your clientele.

While we’re able to guide callers and connect them to the right people, we can also source your leads! Our executive assistants can use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for you. All the while, we’ll be collecting a detailed set of information for your record, preparing you to meet your clients’ needs before the appointment even takes place. We partner with you to gain as much knowledge as you want us to have, and use intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.

CONTACT OFFICENSE

Along with our phone answering services, we also provide business mailing and address, along with private conference and office space, offering a professional setting. For more information on our contractor services, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, feel free to visit us in person at 300 E Lombard St, Baltimore, MD 21202. Our offices are currently open 10 AM – 5 PM, Monday thru Friday. We’ll look forward to meeting you!

PHONE ANSWERING FOR FLOORING CONTRACTORS

Written by Officense on . Posted in Blog.

We all have dealt with our phones ringing off the hook in the middle of a job. And we all know it’s a headache, to say the least. However, while you may be busy installing floors, the phones have clients on the other end who need answers. This always gets tricky for any business owner, even more so with such hands-on service, like flooring contractors. Running a company requires answering calls from new and current clients, but should never be at the expense of efficiency. If you want to maximize your workflow and maintain call handling, let Officense help!

OFFICENSE’S PHONE ANSWERING

When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the floor installations. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our team can filter your calls, and manage them per your exact instruction in a very professional manner. It’s also important for many companies, but especially contractors, to give their clients round-the-clock access. Our service can be used any time of day, as we have 24/7 plans with live staff available that also offer Spanish phone options for your clientele.

While we’re able to guide the callers and connect them to the right people, we can also source your leads for you! Our executive assistants can use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for you. All the while, we’ll be collecting a detailed set of information for your record, preparing you to meet your clients’ needs before the appointment even takes place. We partner with you to gain as much knowledge as you want us to have, and use intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.

CONTACT OFFICENSE

Along with our phone answering services, we also provide business mailing and address, along with private conference and office space, offering a professional setting. For more information on our contractor services, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, feel free to visit us in person at 300 E Lombard St, Baltimore, MD 21202. Our offices are currently open 10 AM – 5 PM, Monday thru Friday. We’ll look forward to meeting you!

PLUMBING PHONE ANSWERING

Written by Officense on . Posted in Blog.

As a plumber, you have the capability to unclog a pipe or stop a leak. However, when it comes to answering phone calls in the middle of a job? This always gets tricky for any business owner, even more so with such hands-on service. Running a business requires answering calls from new and current clients, but shouldn’t be at the expense of efficiency. As any businessperson knows, not only do current clients reach out by phone, but so do leads and returning customers. If you want to maximize your workflow and call handling, let Officense help.

CALL HANDLING WITH OFFICENSE

When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the service aspect. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our executive assistants can filter your calls, and handle them to per you instruction in a very professional manner. Our service can be used any time of day, as we have 24/7 plans with live staff available that also offer Spanish phone options for your clientele.

While we’re able to guide the callers and connect them to the right people, we can also source your leads for you! Our executive assistants will use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for your business. All the while, we’ll be collecting a detailed set of information for your record, allowing you to meet your clients’ needs before the appointment even takes place. Finally, our assistants can provide lead tracking on your scheduled estimates for your marketing department. We partner with you to gain as much knowledge as you want us to have, and intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.

CONTACT OFFICENSE TODAY

We also provide a business mailing and address services, along with private conference and office space, offering a professional setting. For more information, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, always feel free to visit us in person at 300 East Lombard Street, Baltimore, Maryland 21202.

FAMILY PRACTICE CALL HANDLING

Written by Officense on . Posted in Blog.

According to medicinenet.com, family practice is “the medical specialty which provides continuing and comprehensive health care for the individual and family. It is the specialty in breadth which integrates the biological, clinical, and behavioral sciences.” Having a live staff to assist your patients can play a significant role in developing efficiency.

ADVANCED CALL HANDLING WITH OUR EXECUTIVE ASSISTANTS

At Officense, our executive assistants can handle calls for you, allowing you to use your valuable time more efficiently. This could include answering FAQ’s, scheduling initial appointments, or even rescheduling for any new or current patients. You don’t have to worry about handling your schedule and workload at the same time. Our office assistants are here to cover all your call handling tasks.

For instance, one of the advantages of implementing a phone answering service is the ability to only take calls that require your specific expertise. We’re able to screen the calls and filter them, allowing for only the most important calls to connect to you while we handle the rest. Officense can work with your family practice in setting up an effective call forwarding system that sorts all callers. Furthermore, you can customize a plan that fits your practice’s needs. With Officense’s HiLivePro, you’ll have a live staff at all times, with the options of round-the-clock, and bilingual phone answering. So, if you have patients whose primary language isn’t English or you want calls 24/7, we’ll still have you covered.

REACH OUT TO US TODAY

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your practice’s needs. For family practices, and any other medical professional, a call handling staff is incredibly beneficial. Of course, our executive assistants at Officense aim to create a pleasant, efficient experience for you and your patients. For more details, please contact us by email at info@officense.com, or you can call us at 410-814-7500.