Author: Officense

How to handle your Business Calls over the Holidays?

Written by Officense on . Posted in Blog.

Business Phone Service

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. You may wonder how to balance the two roles, fielding calls from customers, suppliers and others while still running your business and spending quality time with your family over the holiday season coming up.

The best way to never miss a call this holiday season is with Officense Business Phone Service. Depending on the type of incoming call, we adjust our call handling according to your instruction. We answer and screen your calls, then announce and connect the call to the correct member of your company, anywhere in the world! We can capture the sales lead information for you, share information about your company or even schedule an appointment while you are busy.

Business Phone Service

Selecting a Business Phone Service may be challenging, but using it should be nothing but easy. Your organization needs a cost-effective business phone service that offers exceptional reliability, quality, outstanding customer service, and features to match your needs. With an understanding of the capabilities and attributes that are important, you can sort through the abundance of options available with confidence. And it’s all here in one place – at Officense.

Stay professional.

If you give clients your office phone, there’s a risk you’ll miss the call if you have to step away from your desk. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Officense gives you the tools you need to take your business with you. We provide a dedicated business number, plus the ability to present menu options to all your callers and connect them to anyone in your company, no matter where they are or what device they’re using.

Our on-site receptionists greet your clients in a friendly manner and project a professional image for your company. We answer and screen your calls, per your instructions, then announce and connect the call to the correct member of your company, anywhere in the world! At Officense, we focus on delivering a level of service unmatched by any other Business Phone Service.

 

 

 

 

 

 

Rethinking Office Space for Your Business!

Written by Officense on . Posted in Blog.

Office

Traditional Office space is a necessity of the past with Officense. Why pay for an office when you are not using it 24/7. Officense offers numerous benefits your traditional office will never include.

Polished Professional Office

Our offices are located in a class A building space, only one block for the Inner Harbor. We provide furnished staffed offices or conference rooms at a low hourly rate. Don’t shell out the big bucks for an upscale office that you have to maintain. At Officense, we take care of all the hassle associated with renting, while you focus on building your business.

Prestigious Address

Officense provides you with more than a P.O. Box. In the heart of the central business district you receive a prestige address for your company’s online search ability. A physical address opposed to a P.O. box will improve your Google listing. Now, your clients can stop by your professional address to receive exceptional assistance from our fully trained staff.

Bonus Services

Our members receive exclusive benefits. We provide premium 24/7 access to our space for VIP members. No one else in the area offers such a perk! In addition, you get free access to our kitchen, free coffee, a high speed Wi-Fi. Finally, our hotel partners offer discounted suites for your out of town clientele.
Sign up with Officense to claim new business location, today!

 

Targeted Marketing

Small Business Targeted Marketing

Written by Officense on . Posted in Blog.

A More Scientific Approach to Small Business Marketing:

For years small businesses have been unable to compete with big budget marketing campaigns from larger competitors. Today however, small companies can easily use the abundance free data tools to take advantage of local and niche targets through better segmenting and targeted promotion. Below are some ideas on how to integrate freely accessible data to create a more numbers driven marketing plan for your company.

Common Mistakes:

You may think of marketing and advertising in dated, creativity focused, Mad Men–esque terms. Today, no matter how creative a catch phrase or slogan, it will be worthless without the necessary insights to reach an audience which is growing ever more segmented by the year. While messaging is still important, it is no longer the driver it once was and must always be backed up by clear demographics and solid audience data.

As a small business, you may think there is no way to keep track of all this customer information and might feel you have no time to collect all the information that is necessary to shape your marketing campaign. Many small business owners are simple overwhelmed with the number of available advertising option today, and unable to determine whether to spend valuable dollars on tv, radio, networking, or online ads.

The good news is you do not need to undertake the task alone.

The Officense solution:

No, you can’t afford to go out and hire a professional marketing consultant, but what you can do is use Officense. There are many ways to track data and become more informed through the administrative services offered by Officense and all are affordable to any small business owner.
Take a look at some of the ways we can better inform your marketing decisions through our phone and lead tracking processes:

• Have our staff compile a marketing log with all sources of new business inquiries.
• Have inbound calls integrated with your CRM system and customer data input for each caller.
• Have staff survey customers on each call with direct questions about their experience, background, or specific product interest.
• Collect inbound call lead’s email addresses to target through an email marketing campaign.
• Have our staff track customer zip codes and area codes so you can target new business using geographic data.

How to Begin:

The easiest way to begin focusing your marketing efforts and targeting customers is by simply collecting contact information. Maybe you are currently answering your own phones and forget to collect all information for every call. Instead, have our executive assistants answer your calls to ensure every bit of information is collected. This phone, email, and address information can easily be converted into a direct mail or email campaign down the road.

With the proper support and help from Officense you will be collecting the right information and can use this data to inform your marketing decisions. No longer will you be unable to compete with larger companies and have to depend on your gut when deciding how to advertise. Instead you will know exactly who your customers are, where they live, what they do for a living, and what first attracted them to your business.

Stop wasting time and money on ads that reach the wrong audience! Call Officense today and start making smarter business decisions (410-814-7500)!

How Virtual Assistants Can Help Manage Your Business While on Vacation?

Written by Officense on . Posted in Blog.

Autumn is here, Winter is coming, and the Holidays are approaching which could only mean one thing – Vacation! Now is the perfect time to plan your vacation to Walt Disney World with your family in Orlando, visit the casinos in Las Vegas, or tour the Statue of Liberty in New York. Bags are packed, hotels are booked, and plane tickets are ready, but before you board your flight do you ever have that feeling like you forgot something such as your keys, your wallet, or your hat? Who will take care of your company when you are away? Who will handle all of your calls? How will your mail be handled? The answer is simple – Virtual Assistants.

 

Virtual Assistants can handle your mail, schedule appointments, answer incoming calls, and greet your clients while you are miles away from your business. They are able to keep track of your schedule while you obtain the perfect tan on the beach. Virtual Assistants is the perfect solution for you and your company to avoid important calls going to voicemail, missing a business opportunity, or a decrease in revenue and profit. Below is a list of additional tasks that an assistant is able to do to help ease your mind while you are on vacation:

  • Data entry
  • Creating and managing spreadsheets
  • Filing time-sensitive or confidential documents
  • Scanning documents
  • Sending and receiving faxes
  • Handling applications or other important files
  • Email handling

 

With Officense by your side, your needs are our priority and we strive to fulfill any service you may need. We have professional and college educated Virtual Assistants who will make your clients feel valued and appreciated. Give us a call at 410-814-7500 for further details.

The Impact of the Inner Harbor for the Baltimore Running Festival

Written by Officense on . Posted in Blog.

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The 2017 Baltimore Running Festival: Finish Line Moves to the Inner Harbor

Last weekend runners and supporters of the 17th annual Baltimore Running Festival flooded the streets of Downtown Baltimore. The Baltimore Sun article talks about the big change that was made to the course this year. Race organizers “rerouted the race’s endpoint from the parking lot between M&T Bank Stadium and Camden Yards to Pratt Street, the Inner Harbor not far off”. The finish line change developed by borrowing a motto from the runners themselves, “It’s not how you start that matters. It’s how you finish”.

Impact of the Inner Harbor

The Sun describes the feel of the new finish line on the Inner Harbor. “After as many as 26.2 miles of pounding pavement and perfect weather, it was a special kind of runner’s high to see glimmering water within walking distance”. One Baltimore raised runner describes the change as making the race more about the city. She explains, “I love Baltimore and I feel like it’s a fun thing that brings everybody out. This is Baltimore-centric.” The simple change of moving the finish line to the Inner Harbor had a lasting impact. Both runners and viewers felt the Baltimore pride.

Supporting Baltimore Business

As a business located on the Inner Harbor, we too find pride in being Baltimore-centric. At Officense, we support local Baltimore by providing customized solutions for any sized business. We offer high-end business facilities with fully furnished  office space, as well as conference rooms by the hour. Officense also has executive assistants to answer your calls, handle your mail, greet your clients, follow up with leads, schedule appointments, and much more. Give us a call at (410) 814-7500 to tour your new office in the center of Charm City!