Author: Rustina Ellis

Best Answering Service for Lawyers

Are you looking for the best answering service for lawyers you can get? Well it’s all in what you want, what you need, and what you can afford. This post will go over the variety of services that you can get in an answering service package. Then, I will show you what really is the best answering service for lawyers available.


To truly be the best answering service for lawyers, it has to be flexible. There are a bunch of options that a lawyer could potentially need. There’s scheduling, simple call answering, there’s dealing with telemarketers and robo calls, and there is also dealing with irate clients. All of these things are likely to occur when you answer a phone for a lawyer. Lawyerist says “You can get a virtual receptionist just for answering the phone, but many offer additional services like appointment scheduling and confirmation, client intake, live chat, or even taking payments and getting retainer agreements signed.”


Scheduling is a headache in and of itself. The best answering service around may not be the best answering service for lawyers if it does not provide good scheduling options. These can include utilizing your calendar, using Google calls, setting up Zoom meetings, and a wide variety of other possibilities.


Everyone needs to deal with telemarketers now a days. There are also those obnoxious robo calls that just keep you waiting for someone to speak. Both of these nuisances need not annoy you any longer. The best answering service for lawyers will play middleman and ensure that neither call type ever reaches you.

Irate Clients

Finally, the best answering service for lawyers will handle irate clients with diplomacy and ease. They will know how to moderate the irritation and calm a client. They can sooth a client and they can get a client to relax a bit instead of being so irate. Finally, they will keep the irate client from calling you, yourself, at all hours of the day or night.

The Best Phone Answering Service for Lawyers

Officense has the ability to do all of these things and so much more. This is why we are the best answering service for lawyers. If you look at our website you will see we also have conference rooms available to rent, offices that you can rent by the hour, or on a more permanent basis. We also offer business address services in a prominent and prestigious location. We have a wide range of business services that we can offer custom based to yours and your company’s needs.


For more information, please feel free to give us a call at 410-814-7500. You can also send us an email to or use the chat feature on our website. Of course, we would be glad to meet with you in person at 300 East Lombard Street, Baltimore, Maryland 21202. We hope to hear from you soon!

Outsourced Non Profit Services

Have you been considering whether you should outsource some of your needs? Do you wonder if that would be a sound decision for you? Are you concerned that the cost will outweigh the benefits? Would you like your questions answered? For all these things and more, please keep reading as I discuss outsourced non profit services.


Non profits tend to be on very tight budgets. Because of this each member ends up covering a lot of roles. Sometimes the roles they are covering are quite difficult and time consuming. Other times, there are no members qualified to take on those roles. This is where a non profit might wish to look into alternatives. These alternatives are outsourced non profit services and have a wide variety. Some non profits need help with their taxes as they are more complex than most. Others need assistance with day to day accounting. There are also those that need assistance with just payroll. The main point is that each non profit is different and due to those differences need different areas of assistance.


With Officense, we offer you a large line of choices for outsourced non profit services. You can utilize us as one stop shop for your needs. What is even better is that as well as having a wide range of services, you only pay for what YOU need. We are very customizable. With secretarial, administrative, and telephone services we can handle a wide plethora of needs. Do you need to have a meeting and don’t have meeting space, we’ve got you covered. Do you need database support? We can handle that too.


As MST says “There’s no “right” answer here. Your nonprofit organization’s needs, structure and culture are unique. The preferred scenario is the one that works for you.” We here at Officense, can only hope that we are what works for you. If you’d like to get in touch with us for outsourced non profit services then please call us at 410-814-7500. You can also visit our website, send an email to or come on down to our prestigious location in the inner harbor. Our address is 300 E Lombard St. Suite 840, Baltimore, Maryland 21202. We look forward to meeting you and discussing how we can help you as you help so many others.

Non-Profit CRM

What does CRM mean? For most it means customer relationship management. However, for a non-profit group it means constituent relationship management. Kyle Haines defines it very well here. What are constituents you might ask? For a non-profit, they are the life blood of the organization. They provide the heartbeat of the organization by ensuring it has enough funds to run properly. Non-profit CRM is incredibly important because you need to keep track of your constituents and their donations.

Non-Profit CRM Complexity

Now, taking care of non-profit CRM can be a bit tricky. You have to deal with things like fundraising, marketing, engagement. You may also have to deal with human resource management and financial management. Every non-profit is different in how they need to handle CRM.


Because of this, there is no one mold that fits all non-profits in regards to CRM. Therefore, as a non-profit, you need to look at what resources are available to you and what would work best for your particular non-profit CRM problems. There is a lot of software out there that can help manage CRM. There are a lot of companies out there that can be hired to manage CRM. Most of these are faulty though as they only provide a single mold or maybe two or three. Alternatively, you can spend a lot and get something that is a little more customized for you, but still not fully customized.


This is where Officense comes in. We have a fantastic set up for non-profit CRM that takes everything about your non-profit into consideration. We fully customize our services to suit you and your organization. Whether its databases, a space to meet and greet, or simply keeping track of your calls we have it all.


For more information on Officense’s non-profit CRM services, please see our website, send an email to or give us a call at 410-814-7500. You are also very welcome to drop by and get to know us in person at 300 E. Lombard St. Baltimore, MD 21202.

Non-Profit Data Entry

You, a non-profit organization, have many things to keep track of. One of the most important of those, is your donors. Without donors you have no funding to support the many ways you serve others. However, how do you keep track of those donors? How about their donations? How do you reach out to prospective donors and elicit donations? Do you have a team of people working on keeping track of all of that? Do you have one person trying to keep track that is overwhelmed? Or do you outsource those tasks and free your members up for other, more beneficial, tasks? Non-profit data entry can be very trying.

The Hassle

Outsourcing your non-profit data entry on your own can be a bit of a hassle. The returns in the long run though can be fantastic. Your members have more time to work on serving others and less spent dealing with the nitty gritty of running a NFP organization. What should you look for when outsourcing your data entry though? Double the Donation has a few ideas to answer that question. I’ve listed some below.

What To Look For

Well, you need to make sure whomever you go with to outsource can support the number of donors that you have, and leave room for growth. They need to have the features that you need now and it’s nice to have features you may need down the road. Does it fall into the budget that you have available for something like that? Can you customize it to suit your needs instead of getting just a generic set up that doesn’t really work for you? Finally, does the organization you want to go through have good reviews and a solid track record? These are just some of the things to look for when searching for outsourced non-profit data entry.


Here at Officense we can offer all of the above. A fully customizable – to – you set up, reasonable prices, a multitude of features, and plenty of support. We also offer a plethora of other services that may be of use to you now…or down the road. For more information on how we can help support your non-profit data entry, please see our website.

Other Services

Some of the other services that we offer are things such as:

Business address services
Live phone answering services
Private offices and conference rooms
Web design and domain names
Mail handling


We would love to speak with you about your non-profit data entry, or any of the other services we offer. Please feel free to give us a call at 410-814-7500. You can also look through our website for more information on any of the services we offer. If you have questions, please reach out to us at Of course, we would also love to have you stop by and get to know us a bit at 300 E. Lombard St. Baltimore, MD 21202. We look forward to hearing from you and helping you serve others!

Non-Profit Administrative Support

Highly skilled back-office providers who understand non-profit organizations can be hard to find. This is especially true of those that offer non-profit administrative support. There are a lot who do not understand that a small non-profit organization can be as complex and complicated as a larger organization. Many providers do not realize how specialized a non-profit can be. Finding providers that are highly skilled and offer a large range of services, can be even more of a challenge. As says “You have to take care of your organization in order to change the lives of the community for the better.” and ” By investing in the right technology for your organization, even at a cost, you are allowing your organization to utilize the tools it needs to succeed.”


That is where Officense comes in. We are a highly skilled back office provider with a large range of non-profit administrative support services. We can handle your mail and provide you with business address services. If you need help building a website, we can do that as well. Do you receive a lot of phone calls but have no time to answer them? We do that too. If you occasionally need an office space to meet with potential donors, or a conference room to address a larger group, then you need look no further.

CRM Management

We are also able to assist with database management – we can help you set up a database for your donors so that you can better track member support. CRM management can make things much easier for you to track your beneficiaries, donors, employees, and volunteers. Do you need leads logged, contacts managed, or information synchronized? We handle all of that for you.

Serving You

Our executive assistants are grade – A and love to help those who help others. As our website states “You’ve poured so much into serving others, let Officense serve you”. Another advantage to working with Officense is that you only pay for what you need. Do you just need someone to sort your mail and remove the junk? Screen your calls so you do not waste time with all of those robo calls? How about someone to input the data that you just do not have time to? All of those things and more are available with one of the many plans that we customize to fit you, and your organization. We tailor our non-profit administrative support to you and your organization.

Contact Us

For more information on the non-profit administrative support services that we offer, you can visit our website or give us a call at 410-814-7500. You are also more than welcome to send an email to or come on down to meet us in person at 300 East Lombard Street, Baltimore, Maryland 21202. We look forward to hearing from you!

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