Call: 410 - 814 - 7500 Email: Visit: 300 E. Lombard St. Suite 840, Baltimore, MD 21202
24/7 Phone Service
Many businesses require a dedicated person answering calls for, during normal business hours. But, perhaps your business is 24/7 including your business phone. At Officense, we have solved your phone conundrums with HiLivePro, our enhanced 24/7 phone service.

Staring your 24/7 Phone Service

With HiLivePro, your company will receive a dedicated business phone line answered 24/7. No more worrying about missing calls! Your business calls are answered by call specialists. Call specialists undergo rigorous training to act as members of your staff. Your business calls are greeted and handled to your exact specifications. After greeting the caller and collecting information, your call will be instantly connected to you. Or your new call professional can take a customized message on voicemail transfer the call to voicemail. 24/7 phone service is a top priority for many businesses, who deal with superior customer service.

Don’t let your important calls and client hear the frustrating tone of the voicemail beep. Instead, discover the asset HiLivePro will be to your business. 24/7 phone service for the modern company is just a short call away.

Conference Room Space

3 Tips for Class A Conference Room Space

As a business owner, you may need Conference Room Space to handle meetings or group discussions with clients. Finding the ideal space to hold a meeting can be a challenge due to the requirements you may have.


For instance, you may want a professional setting but you don’t want to travel far to get to the location. Or, you may want a place where staff can assist you with copies, beverages, and food services. Several factors will play a key role in finding the perfect space for you and your clients such as room size, timing, and rates. Follow these 3 simple tips to help guide you into locating the best meeting room space for you.


Tip 1: Determine How Much Space You Will Need


If a meeting requires 20 attendees, then you will need to find a space to accommodate the appropriate amount of people, otherwise, you are left with several of your clients standing or feeling uncomfortable. Sometimes space rental companies can rearrange furniture to hold a bigger party upon request. Be sure to ask around to determine if this option is available. Also, remember if the meeting will hold a big party for a long duration, then you will need to be able to acquire food and beverage service. Look for these kinds of services while you are looking for the perfect space.


Tip 2: Timing is of the Essence


Majority of conference room spaces require you to schedule ahead of time for preparation and to avoid scheduling conflicts. What if you are in a time crunch and you need to schedule a meeting within the next 3 hours? Are you able to find a hotel or meeting room company to accommodate this timeframe? Requiring a meeting in a short time can be very difficult, but it could lead towards a successful meeting and happy clients if you are able to do so.


Tip 3: Can I Afford these Rates?


Once you find a conference room space with available dates and times for the hours you requested, then you will need to think about is this rate good for you and your business. It will be best to compare pricing with other companies to find the affordable rates for you without losing value in the quality of the space. Depending on the times and seasons, some businesses will provide discounts or lower their price to help grow their business.


Furthermore, other factors you may need to look into are:




-Professional Setting


At Officense, we provide Class A conference room space for any sized business. We have fully furnished spaces in a professional environment for meetings, depositions, training sessions, or mediations. Our amenities include Wi-Fi Internet access, audio/visual equipment, conference calling speakerphone, food and beverage service, and administrative support to assist you with the success of your meeting. Please give us a call at 410-814-7500 to schedule your meeting now.

How to handle your Business Calls over the Holidays?

Business Phone Service

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. You may wonder how to balance the two roles, fielding calls from customers, suppliers and others while still running your business and spending quality time with your family over the holiday season coming up.

The best way to never miss a call this holiday season is with Officense Business Phone Service. Depending on the type of incoming call, we adjust our call handling according to your instruction. We answer and screen your calls, then announce and connect the call to the correct member of your company, anywhere in the world! We can capture the sales lead information for you, share information about your company or even schedule an appointment while you are busy.

Business Phone Service

Selecting a Business Phone Service may be challenging, but using it should be nothing but easy. Your organization needs a cost-effective business phone service that offers exceptional reliability, quality, outstanding customer service, and features to match your needs. With an understanding of the capabilities and attributes that are important, you can sort through the abundance of options available with confidence. And it’s all here in one place – at Officense.

Stay professional.

If you give clients your office phone, there’s a risk you’ll miss the call if you have to step away from your desk. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Officense gives you the tools you need to take your business with you. We provide a dedicated business number, plus the ability to present menu options to all your callers and connect them to anyone in your company, no matter where they are or what device they’re using.

Our on-site receptionists greet your clients in a friendly manner and project a professional image for your company. We answer and screen your calls, per your instructions, then announce and connect the call to the correct member of your company, anywhere in the world! At Officense, we focus on delivering a level of service unmatched by any other Business Phone Service.







Rethinking Office Space for Your Business!


Traditional Office space is a necessity of the past with Officense. Why pay for an office when you are not using it 24/7. Officense offers numerous benefits your traditional office will never include.

Polished Professional Office

Our offices are located in a class A building space, only one block for the Inner Harbor. We provide furnished staffed offices or conference rooms at a low hourly rate. Don’t shell out the big bucks for an upscale office that you have to maintain. At Officense, we take care of all the hassle associated with renting, while you focus on building your business.

Prestigious Address

Officense provides you with more than a P.O. Box. In the heart of the central business district you receive a prestige address for your company’s online search ability. A physical address opposed to a P.O. box will improve your Google listing. Now, your clients can stop by your professional address to receive exceptional assistance from our fully trained staff.

Bonus Services

Our members receive exclusive benefits. We provide premium 24/7 access to our space for VIP members. No one else in the area offers such a perk! In addition, you get free access to our kitchen, free coffee, a high speed Wi-Fi. Finally, our hotel partners offer discounted suites for your out of town clientele.
Sign up with Officense to claim new business location, today!


Targeted Marketing

Small Business Targeted Marketing

A More Scientific Approach to Small Business Marketing:

For years small businesses have been unable to compete with big budget marketing campaigns from larger competitors. Today however, small companies can easily use the abundance free data tools to take advantage of local and niche targets through better segmenting and targeted promotion. Below are some ideas on how to integrate freely accessible data to create a more numbers driven marketing plan for your company.

Common Mistakes:

You may think of marketing and advertising in dated, creativity focused, Mad Men–esque terms. Today, no matter how creative a catch phrase or slogan, it will be worthless without the necessary insights to reach an audience which is growing ever more segmented by the year. While messaging is still important, it is no longer the driver it once was and must always be backed up by clear demographics and solid audience data.

As a small business, you may think there is no way to keep track of all this customer information and might feel you have no time to collect all the information that is necessary to shape your marketing campaign. Many small business owners are simple overwhelmed with the number of available advertising option today, and unable to determine whether to spend valuable dollars on tv, radio, networking, or online ads.

The good news is you do not need to undertake the task alone.

The Officense solution:

No, you can’t afford to go out and hire a professional marketing consultant, but what you can do is use Officense. There are many ways to track data and become more informed through the administrative services offered by Officense and all are affordable to any small business owner.
Take a look at some of the ways we can better inform your marketing decisions through our phone and lead tracking processes:

• Have our staff compile a marketing log with all sources of new business inquiries.
• Have inbound calls integrated with your CRM system and customer data input for each caller.
• Have staff survey customers on each call with direct questions about their experience, background, or specific product interest.
• Collect inbound call lead’s email addresses to target through an email marketing campaign.
• Have our staff track customer zip codes and area codes so you can target new business using geographic data.

How to Begin:

The easiest way to begin focusing your marketing efforts and targeting customers is by simply collecting contact information. Maybe you are currently answering your own phones and forget to collect all information for every call. Instead, have our executive assistants answer your calls to ensure every bit of information is collected. This phone, email, and address information can easily be converted into a direct mail or email campaign down the road.

With the proper support and help from Officense you will be collecting the right information and can use this data to inform your marketing decisions. No longer will you be unable to compete with larger companies and have to depend on your gut when deciding how to advertise. Instead you will know exactly who your customers are, where they live, what they do for a living, and what first attracted them to your business.

Stop wasting time and money on ads that reach the wrong audience! Call Officense today and start making smarter business decisions (410-814-7500)!