What Is A Phone Answering Service?

Written by Janae Wortham on . Posted in Blog.

Whether you are a startup business, or a company that’s been around for a long time, having a phone answering service can be extremely beneficial. Many however, do not know what a phone answering service truly is, or what it does. Phone answering services can help take stress off of you, and allow you to focus more on running your business from the frontlines. With Officence’s phone services, you can rest assured your clients are being provided excellent service, and your time is being prioritized.

What Does a Phone Answering Service Do?

Phone answering services are used by business’ in order to have their calls screened for them. Officense will take your calls using a number provided by us to give to your clients, and we will screen the call before transferring to the appropriate person if necessary. Whatever you need done, Officense can do for you. With a script provided by you, we can also assist your clients in any problems they may have. This can include, scheduling appointments, assisting with employment inquiries, updating member lists, sending emails out to keep everyone up to date, and more. The best part of phone answering services, you can avoid spam calls. Officense can even take note of frequent spam callers and block the number. Our goal is to alleviate stress from you as a business owner, and these are just some of the many ways we can do so.

Why Should I Choose Officense?

Here at Officense, we pride ourselves in making our clients needs our top priority, and this includes your customers as well. We will always ensure an issue gets resolved as soon as possible, and we understand communication is key. Officense has experience working with companies from all sorts of fields. This ranges from the medical field to the law field, from landscaping to even large religious corporations. In choosing Officense as your phone answering service, you can have confidence that we are knowledgeable in your field and can help with any problems that may arise. Choose Officense today! You can get more information on signing up for our services at https://www.officense.com/.

What Is A Phone Answering Service?

Phone answering services are used by business’ in order to have their calls screened for them. With a phone answering service, you can avoid spam calls, and have calls for specific employees or branches transferred. This lowers the amount of calls you receive a day, while also ensuring your clients are being provided excellent service.

What Comes With Officense’s Phone Services?

With a script provided by you, we can also assist your clients in any problems they may have. This can include, scheduling appointments, assisting with employment inquiries, updating member lists, sending emails out to keep everyone up to date, and more.

Why Should I Choose Officense?

Officense has experience working with companies from all sorts of fields from all different sizes. This ranges from the medical field to the law field, from landscaping to even large religious corporations. Here at Officense, we are very flexible, so if you need something done, we will get it done. It doesn’t matter how complicated and long, or simple and short the task may be.

What Is The Pricing For Officense’s Phone Answering Services?

At Officense, we take pride in providing top services at a price that works for you. We are flexible with our customers to ensure you won’t have to have extra stress about finances. To get a quote now, visit https://www.officense.com/prices/ and complete the custom price estimate built for your business form, or call us at 410-814-7500.

What is a virtual receptionist service?

Written by Cree Peoples on . Posted in Blog.

Are you overwhelmed by the tedious tasks of running your business but don’t have the time or budget to train an assistant? If you’re asking yourself what a virtual reception service is, it is a trained receptionist that provides remote administrative support, here at Officense our administrative team are trained in our office to handle tasks such as live call services, website maintenance, call transferring, outbound calls, scheduling, mail handling, accepting payments and more. Overall giving your business, a professional look by providing a consistent point of contact. You can work from home without the stress of missing an important phone call, piece of mail, or fax.

How virtual receptionist services works?

Our team of Administrative Assistants screen incoming calls using the instructions and greeting created by you to determine if the call is the solicitor or which department/ team member can best assist the caller based on the suggested call type. Using a customizable call script, we are able to answer F.A.Q’s, collect caller information, and take messages if you do not wish to take direct calls. We notify you of important deliveries, sort through any mail, packages or items received from clients and place them in your mailbox or another accessible location for easy pickup. If your business is not located near downtown Baltimore (Inner Harbor) no worries, we also offer weekly mail forwarding.

FAQ

How can I track leads using a virtual receptionist?

Not all virtual receptionist services will provide lead tracking. However, at OFFICENSE we can sync our call notes with your company CRM system to track leads, qualify lead sources, and track marketing data. Our executive assistants can even gather contact information to schedule follow up calls and emails.

What companies does Officense typically work with?

Whether you’re an Attorney, Contractor, IT specialist, financial advisor, Doctor, Therapist, Real Estate Agent or Non-profit, Officense provides trusted support tailored to your field.

How do I get started with these services?

Getting started is easy, just contact our team by phone and we will work with you to choose the plan that best fits your business needs. We will go through the onboarding process step by step.

What if I already have an assistant?

No worries, that’s fine. Our services can be tailored to support your needs by handling calls, scheduling, or overflow tasks so your assistant can focus on other priorities.

Mail forwarding with virtual addresses

Written by Davina Smith on . Posted in Blog.

mail forwarding with virtual adresses

In today’s fast-moving business world, speed, flexibility, and professionalism matter. That’s why many companies, startups, and remote professionals are choosing virtual addresses as an alternative to traditional office space. One advantage of having a virtual address is mail forwarding. This is a feature that keeps business communication flowing smoothly, no matter where you are.

The convenience of mail forwarding services

When you use a virtual address, your mail is received at a secure, staffed location. Rather than letting important documents pile up, we at Officense can forward your mail directly to you! This means you can work from anywhere and still stay connected to clients, agencies, banks, and vendors. You can even choose how frequently you would like your mail to be forwarded whether it be daily, weekly, or on-demand.

Added security and customizable options

Mail forwarding also adds a layer of security. Rather than using your home address for your business, a virtual address keeps your personal business private whilst still giving your brand a professional presence. At Officense we also provide additional services such as mail scanning, secure shredding, and package handling. This not only improves organization but also ensures sensitive information is processed responsibly.

For entrepreneurs and remote teams, mail forwarding removes the need to constantly check a physical location. It’s especially useful for businesses that operate across multiple states or travel frequently. You receive only what you need, when you need it, without worrying about missed deliveries, or lost packages.

A smart choice for business growth

If your goal is to create a professional image, stay flexible, and streamline operations then choosing a virtual address with Officense is a smart move. Mail forwarding with virtual addresses is a simple service that supports your mobility while keeping your business organized and credible.

FAQ


Do virtual addresses provide mail forwarding?

Yes, SOME virtual address services may include mail forwarding. It’s important to confirm with the virtual address provider if they are a staffed office providing forwarding prior to signing up. Using a virtual address with OFFICENSE allows your business mail to be received at a secure location and then forwarded to an address of your choosing.

What is a Registered Agent?

A registered agent is required when registering a business. A registered agent must reside at a physical address, not a P.O. Box, and be available to accept legal documents during normal business hours. OFFICENSE can serve as your company’s registered agent as part of your virtual address service and will also accept general non-legal mail and arrange for convenient delivery through scanning or mail forwarding.

Will a virtual address work for my Google Business Listing?

Did you know that Google Business Listings no longer accept P.O. Boxes and home addresses? Google requires a physical office location with an on-site staff. OFFICENSE is one of the few virtual business address services which qualifies for Google Business Listings based on these guidelines. They offer a commercial downtown office address and a friendly staff to sign for mail and greet your clients. Whether you are looking to gain business locally or just need a place to receive mail, OFFICENSE is the perfect solution.

What should you look for in mail forwarding services?

Some providers may only hold your mail, which only adds to the inefficiency of receiving mail. At OFFICENSE, we also provide additional services such as mail scanning, secure shredding, and package handling. This not only improves organization but also ensures sensitive information is processed responsibly. OFFICENSE not only provides on demand mail forwarding services, but also mail scanning, check depositing, 24×7 pickup options, and customizable forwarding schedules to fit your needs.

How does mail scanning work?

Upon receipt of mail, Officense will notify you of the amount of mail received as well as the sender’s names. You, the client, will then decide what pieces of mail you would like to be opened and scanned by an Officense staff member. Alternatively, you can request that all first-class or express mail be scanned.

What if I need packages shipped/ picked up at my virtual address?

OFFICENSE can serve as a document/package drop-off or pickup for you, your clients, or your vendors! OFFICENSE staff securely receive your documents and delivers to the client’s preferred designated location.

Best Virtual Office Near Me? Look no further

Written by Davina Smith on . Posted in Blog.

if you have ever searched “what is the best virtual office near me”, chances are that you are looking for more than just an address, although we can provide that for you, too. You want professionalism, flexibility and support that makes your business stand out without draining your budget. That’s exactly what Officense delivers. http://officense.com

For entrepreneurs, startups, and small businesses, credibility matters. A professional business address in a prime location instantly builds trust with clients, partners, and investors. This is just the tip of the iceberg of what we offer you. At Officense, we provide you with a polished image, whether you are meeting clients in person or managing everything remotely.

A virtual office is more than just a mailing address. Our live call answering service ensures you never miss an opportunity, while personalized mail handling keeps your business running smoothly. This means you can focus on growth, knowing every client interaction is handled with professionalism.

Cost- effectiveness is another huge advantage. Rather than pouring money into rent, utilities and full-time staff, you can reinvest in what matters most: your product or service. Using Officense allows you to gain access to flexible meeting rooms and private office spaces when needed, without the long term commitments.

Flexibility is the future of work, and Officense grows with you. Whether you are testing a new market, expanding your services, or balancing work-life demands, we provide the resources you need to thrive.

So, next time you wonder “what is the best virtual office space near me”, remember that it is not just about the location, it is about the solutions. Officense combines prestige, professionalism, and flexibility to give your business the edge it deserves.

Start Your Small Business – Let Officense Help

Written by Officense on . Posted in Blog.

Let Officense help start your small business! Getting a small business off the ground is difficult as is. Finding a reliable location and dependable services for a decent price should not be a problem.

Here at Officense we make things easy for you. We are located in Downtown Baltimore. We work with various clients. from all kinds of work backgrounds, with the common goal of success. It is our team’s goal to help you with whatever specific needs would benefit you.

We offer various different services. This includes onsite office and conference space, onsite or virtual mailboxes, phone answering services and a live team present. We are in office from Monday through Friday from 9:30am to 5pm. Any additional services you need ask and we will do our best to accommodate the needs for your small business.

Our team is warm, friendly and welcoming. While we are in office, we are able to answer calls or questions from clients who might walk in for your small business. If you aren’t physically in the office, our reception team can let you know someone stopped by. We also have an afterhours service so when we are not here your clients are not left waiting. For more on phone service please view https://hilivepro.com/answering-service/pricing.

Some benefits of the services we offer include rental space can be as long or short as you need it. We only want you to rent the space for the time your small business would need it. Our spaces are clean and well-lit, so your clients feel cared for. As mentioned, we offer office space and conference room space, so larger meetings can take place here as well. We also can have virtual meetings happen creating a virtual office space for you.

If you are working out of your own place in Baltimore or not, you might consider a different mailing address. This service would be needed, you would have your own dedicated mailbox at our facility. The benefit of a virtual mailbox is that our team can open your mail and scan it directly to you. You can then have access to it right away. You decide if you need to make the trip to the office. Maybe the digital scan is enough for you to keep working. We have address forwarding options as well, in case you would rather your mail go to you. This can help your small business decide what you need and have it in a safe place.

At Officense, we want to help you. We work with you and help you to be able to provide the best service to your clients. Let Office help start your small business. To learn more about our services please visit our website at https://www.officense.com/ and don’t hesitate to contact us!