Category: Blog


According to, the definition of malpractice is: “a term that refers to professional misconduct on the part of a medical professional … [involving] the negligent conduct of doctors, nurses, dentists, therapists, technicians, and other medical professionals and healthcare providers.” A lawyer’s job in the field of medical malpractice can involve a lot of back-and-forth communication. Lawyers enforce the litigation of lawsuits on behalf of their clients or surviving family members invloved in the malpractice under investigation. With so much to oversee, some things could get lost in the midst of it – such as important phone calls.


A lawyer has multiple routes to contact their clients, but assistance might be sought after for those incoming calls. With Officense’s HiLivePro, your law firm will receive a dedicated phone answering service to screen your calls, running 24/7. There’ll be no more worrying about juggling the meetings and hearings with your emails and calls, all at once! Our call specialists undergo rigorous training to perform as well as actual staff of your firm. Per your instruction, callers can be instantly connected to you, leave customized messages with us on your behalf, or leave a voicemail. 24/7 phone answering services are a top priority for many law firms.


Financial Advisors

With Officense’s HiLivePro, you also get the added benefit of bilingual phone answering services. Companies today can’t afford to overlook those whose primary language isn’t English. In fact, the truth is that the U.S. is one of the highest concentrations of Spanish speakers in the world. So why not open up your call handling to a wider clientele, and grow with the changes taking place in society? With dual phone lines, and phone tree options, HiLivePro gives your clients options to proceed in either English or Spanish.


Reach out to Officense to find out more about HiLivePro, and other benefits we have to offer your law firm. Our phone number is 410-814-7500, and our email is: Feel free to stop by for an in-person demonstration as well. Our office hours are currently 10AM – 5 PM, Monday through Friday. Let Officense handle your incoming calls, so you can focus on the rest.

Criminal Lawyer’s Phone Answering

Criminal lawyers specialize in criminal law and represent defendants facing criminal charges in state, federal, and appellate courts. As a solo practitioner, you are responsible for various job functions which include:

  • Investigate the case and interview witnesses
  • Research case law, statutes, crimes codes, and procedural law
  • Build a defense and develop a case strategy
  • Negotiate with the prosecution to plea bargain to lesser charges
  • Draft, file and argue motions such as motions to dismiss and motions to suppress
  • Advocate for the defendant at trial
  • Draft, file and argue appeals

Running a small criminal law firm can be challenging, especially if you take on the responsibility of managing all aspects of the business on your own. Being a criminal attorney, you are always busy with your clients over the phone or in person. You do not have a definite work schedule, you are required to work evenings and weekends to meet all the deadlines. As an Attorney, having a staff to lighten the load while you’re assisting your clients is incredibly beneficial. Therefore, hiring a criminal lawyer’s phone answering service at Officense may be the best solution.

Today most law firms hire dedicated phone answering service to keep their front-end communication run smoothly. Many other law agencies and partners of Officense, such as the Maryland State Bar Association Partner’s, have already found Officense’s phone answering services to be an extremely useful solution to manage their communication paths. A journal published on MSBA’s bulletin bar highlights how one of our clients leveraged his company’s operations with the use of Officense’s services.

Officense’s phone answering service

phone answering

Officense has been partnering with and assisting law firms for over 10 years, providing professional communication and administrative solutions. Communication and business process outsourcing with Officense can help you ensure that all communication and front-end business needs are fulfilled in a very professional and effective manner.

By choosing an executive assistant with Officense, you get our exclusive, customized phone answering services. For example, customized scripts for patent attorney’s phone answering provides full-time support while matching your call instructions. With Officense, your calls will be answered quickly and the message will be sent to you immediately, a call will never go unanswered. Our staff can eliminate hang-ups and improve your customer retention.

The Officense team not only supports your business but acts as a part of your staff. You can decide how your calls and general business communication will be handled. We will forward calls according to your instructions anywhere in the world. Whether you work from home or have to travel for business, important calls shouldn’t be missed. And the best part about Officense’s services – you only pay for what you use.

Officence: Instant Business Office

With our 24/7 service, someone will always be there to speak with your customers, even if it’s after-hours. The staff is an attorney’s support. It gives you time to focus on your job’s additional responsibilities. We obtain the information and help to grow your customer base, and you provide excellent service to your customers!

For more information, give Officense a call at (410)814-7500, today!

Immigration Lawyer Phone Services

As an immigration lawyer you have much work to do. Some of that work even spans years. You’ve got research and paperwork to handle as well as keeping abreast of all of the new and changing laws. Throughout this entire process, as says ” clear communication is important “. Why? Because you are dealing with a mix of languages and cultures. Have you ever considered immigration lawyer phone services before?


While you need to have clear communication, that does not mean that you need to have it with various telemarketers and spam callers. Nor does it mean that you are always in a good position to speak with someone. So why deal with the phone calls that are either a nuisance and time wasting? Why have a possibly important call go to your voicemail just because you are otherwise busy? With immigration lawyer phone services you would not have to deal with the former or miss the later.


Here at Officense we provide immigration lawyer phone services and have excellent staff to take your calls for you. We are able to deal with the telemarketing and spam calls while simultaneously transferring important calls to yourself or anyone else you believe should receive the call. This gives you a much more solid, professional appearance than voice mail alone. Rather than dealing with a mere machine, your clients will feel that they are cared about.

Other Services

We offer myriad other services as well. You can access all of these services on our website. There are offices, mail services, conference rooms and even business services. These services are fitted to you just as our immigration lawyer phone services are. This is done to ensure that they work the way you want them to when you need them to.


Please feel free to drop by our website or give us a call at 410-814-7500. You can also email us at Alternatively, we’d love to meet you face to face at 300 East Lombard St. Baltimore, MD 21202.

Call Handling For Corporate Lawyers

A corporate lawyer’s job is exactly what it sounds like – a lawyer who handles corporate law. According to, “Corporate lawyers are tasked with ensuring a company’s transactions comply with corporate laws and regulations. They may work at a law firm or as part of a company’s legal team. Duties include preparing documents, assessing partnerships, and negotiating deals.” As someone who is consistently slammed with other priorities of their work, their call handling service and other front-end business requirements need to be handled efficiently.


One of the main keys to any lawyer’s success is Officense, and our call handling services. Many other law agencies and partners of our company, such as the Maryland State Bar Association, have already found Officense’s phone answering services to be an extremely useful solution to manage their communication paths. Communication and business process outsourcing with Officense ensures that all communication needs are fulfilled in a professional and timely manner.

9 TO 5, MONDAY – FRIDAY; OR 24/7

With Officense, our clients are able to run their phone answering services within our regular office hours, or within their own business’s hours. Whether that’s limited to Monday thru Friday, or round-the-clock with 24/7 call services, rest assured that Officense is able to support it. We have trained call specialists that can collect any information needed, and guide the caller correctly, per given instruction. Our executive assistants work with our clients, in order to sculpt the proper phone answering script to match individual needs.


Legal Professionals

Don’t put it off any longer – contact us to get some assistance with your admin tasks. You can reach our offices at 410-814-7500, or send an email to Our office hours are currently 10 AM to 4 PM, Monday thru Friday, and we’re located at 300 E. Lombard St., Suite 840, Baltimore, MD 21202. We can also meet in person, if you’d rather tour and get a chance to see all we have to offer. We can focus on the administrative things, while you focus on what you’re passionate about – being a lawyer.

Employment Lawyer’s Phone Answering

Employment Lawyer’s main job is to resolve legal issues between employers and their employees in the workplace. As an employment lawyer, they have to make sure that all employees are treated fairly. They deal with matters related to wages, employment contracts, discrimination, wrongful discharge, workplace safety, and harassment in the workplace. Their job requires them to be very detail-oriented, organized, efficient, and have good communication and negotiation skills.

Employment Lawyer’s everyday work may vary depending on the place of employment which requires them to perform considerable work.  Their job duties include advising clients on their case, looking into the legal matters and resolving issues between employers and employees, preparing legal documents, conducting negotiations on behalf of clients, taking instructions from clients, ensure that agreements are implemented, research documents, and train new employees.

As an independent employment lawyer, you may have a tough time juggling with your day-to-day work, meeting deadlines without any errors, and still managing to take all the incoming calls from your clients, potential clients, and others. To help you manage your work, you’ll have to find the necessary tools that you need and use them to succeed in your corporation.

Better tool: Employment Lawyers Phone Answering service

Officense has the toolkit needed to assist you with making your work life easier at your company. For example, hiring an employment lawyer’s phone answering service. Officense has experienced, professional Virtual Assistants to help assist you from any location. With Officense, your company will receive a dedicated business phone line answered 24/7. No more worrying about missing calls!

Our fully trained Executive Assistants can continue to live-answer your business calls even if you or your support staff leave the office at 3:30 pm! We can even answer your calls and have them transferred to any number you request, so you can speak with clients, regardless of your location. Your business calls are answered by call specialists. Call specialists undergo rigorous training to act as members of your staff.

Your business calls are greeted and handled to your exact specifications. After greeting the caller and collecting information, your call will be instantly connected to you. Or your new call professional can take a customized message on voicemail transfer the call to voicemail. 24/7 phone service is a top priority for many businesses, who deal with superior customer service. Don’t let your important calls and client hear the frustrating tone of the voicemail beep. Instead, discover the asset Officense will be to your business. 

For more information call Officense today at 410-814-7500.

Download our Pricing Brochure!

Offices are full-service and include all utilities and receptionist courtesies.  Learn more about pricing and amenities by downloading our Private Office, Virtual Office, and Phone Answering Pricing Brochures!

Summer Specials Available, Including Business Address at $69/month!