Category: Blog

Collections Agency Phone Answering

What’s the deal??

What exactly is a debt collector’s job?? Credit.com says “Debt collectors call to notify a person of debt that’s allegedly under their name. Debt collectors then obtain said payment from the consumer(s)”. As a collections agent, your primary focus is on outbound-call contact right? As a collector do you find yourself in the middle of a call and you get a barrage of incoming calls that are just as important? Do you feel overwhelmed by the number of calls? For collectors, it is no good to let calls just go to voicemail because you want to speak to them live. As you are only human and may need some assistance with all those incoming calls. This is why we are going to talk about Collections Agency Phone Answering today.

From a problem to a solution

Collection agency calls can be tricky to navigate for several reasons. One reason is how high a call volume collection agencies have. Another reason is not knowing what kind of calls pertain to the business you are collecting for. Also, getting the runaround from debtors is another reason. As a collections agent who is expecting calls from, or is calling clients throughout the day, this can be annoying to deal with. You don’t want to fall into the rabbit hole that is collection calls. We all know you answer one and the lines flood for all types of collection or payment calls, especially for a thriving collection company. So what’s a good solution you may ask??

We are here to Collect!!

Well…we here at Officense offer Collections Agency Phone Answering Services. With our services, your calls are answered by the lovely receptionists, here at Officense. Who then screens creditor calls and handles callers per your instruction by transferring them to the right collections dept. Our services are available 24/7, giving you less worry and less hassle! Now all calls incoming and outgoing are fielded! Isn’t that great?! All your headaches are made easier in one step. We also provide an array of business services. From reception services, message notification services, and email correspondence all your needs are handled in one place.

Contact Us!

For more information on our services, to speak with us, or to sign up today please give us a call at 410-814-7500. You may also view the information on our website or drop by our office at 300 East Lombard Street, Baltimore, MD 21202. We’d love to speak with you!

Charitable Organizations Administrative Service

As a charitable organization, there can times of uncertainty with your staff. Utilizing volunteers can sometimes be stressful. Volunteers may move on to paid opportunities, have a change in their schedule that limits their ability to meet the agreed upon hours, and so forth. This is why it is important to work with a charitable organization administrative service. At Officense, our charitable organizations administrative service will prevent any disruptions that may arise.

How will Administrative Services help your Organization?

Working with a charitable organizations administrative service can lighten the workload for your organization. There are a multitude of ways that our team can help. Correspondences, registering members or donations and website design, are just a few of those ways. Most any backend work you can handled by charitable organization administrative services. Therefore, delegating part of your workload to a charitable organization administrative service will allow you to focus on higher priorities.

Benefit of Charitable Organizations Administrative Services

According to rosterfy.com there are five common issues that organizations face when it comes to volunteer management. Issues regarding recruitment, burnout, disorganization, retention, and availability. However, with our charitable organizations administrative services, you get a dedicated team. Grow with a steady team! Instead of dealing with recruitment or retention, let us help. While you work on living up to your organization’s mission, we will make sure your image is polished and professional.

Contact us today!

Find out what services can best suit your needs. Call us today or inquire on our website! You can also schedule a tour to see the facility and become familiar with our team.

Many people felt a shift in their income or experienced struggles paying bills when the pandemic hit. Years later, there are multiple individuals who are trying to rebuild their finances. The need for a financial management consulting phone answering service is higher now than ever. The fear of finding oneself in a financial burden because of unexpected circumstances is prevalent among the country. With a recession looming, many people will be looking for ways to save where they can. This month, The Washington Post reported that the Federal Reserve has raised interest rates by 0.75 percentage points so far this year. It is likely that rates will only get higher. With the uncertainty of what is to come, the amount of calls you receive may be just as high as the inflation rates.

Be Prepared!

Here at Officense we offer a range of services that will support your business needs. With a financial management consulting phone answering service your clients, or potential clients, will be able to find out about what services you offer, set up appointments, ask questions, complete intake forms, and more.  All of these things will save you more time and allow you to sort through information more efficiently.  No matter how you need your support to look, our services as catered to your needs. What are your service options, you ask?

Services

While starting with a financial management consulting phone answering service is a good start, there are other services that may fit your needs too. Along with a financial management consulting phone answering service, we can also make outbound calls for you. Whether you want to meet with a client in person or over a video connection, we have spaces that you can rent by the hour. You can also rent an office on a more permanent basis. Need an address for your business? Try our virtual address or mail forwarding service and, maybe add a lobby listing.

Contact us today!

Find out what services can best suit your needs. Call us today or inquire on our website! You can also schedule a tour to see the facility and become familiar with our team.

Civics Leagues Phone Answering

So, you’ve banded together and formed a league to improve things. At least that’s what Lakeshores says. Have you considered improving your phone answering service as well? After all, if your voicemail is your answering service, then you really should fire it! No one wants to call someone to speak to an inanimate voice. They want to talk to a live person. That’s what a Civics Leagues phone answering service is for.

What

Executive Assistant

What IS a Civics Leagues phone answering service you ask? It’s a service that allows you to have someone else answer your calls, redirect them appropriately, and screen out all of those nuisances. No more spam calls interrupting, no more robo calls, and no more annoying telemarketers. All of the people you want to be able to reach you will be able to, and you’ll know who is calling and why. This way you can decide if you want to accept a call or have it go to voicemail/ have a message taken.

Who

We, here at Officense, are very good at handling all of your Civics Leagues phone answering needs. We have superbly trained executive assistants to answer your calls for you. They can route your calls to you or those of your choosing. There is also a plethora of other services that we offer for your convenience.

How

Officense, is essentially a one-stop-shop for all of your needs. We have phone answering, office and conference room rental, and address services. You can obtain web based services as well, such as website services, custom domain names, and business email addresses. Another great thing that we offer is customized business services. Whether that be helping with your customer resource management or calling a client for you, we are there to help. If you need address services, then this is the right place for that as well.

Contact

For more information on our services, to speak with us, or to sign up today please give us a call at 410-814-7500. You may also view the information on our website or drop by our office at 300 East Lombard Street, Baltimore, MD 21202. We’d love to speak with you!

Veteran Organizations Phone Answering

Do you run a veterans organization? Are you inundated with call after call? You have veterans calling, telemarketers and spam calls, as well as all of your donators and the rest of the calls any organization needs to stay afloat. With all of those calls your time gets used up bit by bit. Instead of having your day taken up with the minutiae of those calls, get a veteran organizations phone answering service. The Congressional Research Service says ” Veterans Service Organizations (VSOs) offer a range of services for veterans, servicemembers, dependents, and survivors.” That’s a lot of people that you will be communicating with.

Why

Having your calls answered by a live person is always better than voicemail. Its more personal and less cold. A live person also has the needed intelligence to direct the call where it needs to go. Some calls, I am sure you want to take, others I am equally certain you don’t. Telemarketers and spam calls can be answered and dealt with via voicemail or by saying no thanks. Donations can be directed to the correct department. As for your veterans? They deserve to have their calls handled in a professional, non rushed, live manner. That is why you want a veteran organizations phone answering service.

How

Here at Officense, we can do all of that and more. We also offer web services, conference rooms, and address services. We are in a prestigious Inner Harbor location. This will give your organization the ability to be showcased in a great setting. Should you need an office to meet with one of your veterans (or anyone else) we can offer that as well. Do any of these services sound like ones that could be beneficial to you? Let me add one more, we also have excellent Executive Assistants ready to help you with a plethora of things.

Where

For more information on our services, please give us a call at 410-814-7500. You may also see our website or come on down and see us in person. (We are located at 300 East Lombard Street, Suite 840, Baltimore Maryland 20202This way you can find out more about veteran organizations phone answering.

Hubzone Business Center
Virtual Office Downtown, Baltimore, Maryland, Business Hubzone