24/7 CALL HANDLING

So many entrepreneurs and businesses require a dedicated person or staff to answer calls during normal business hours. However, your business might have aspects of it that run 24/7, including your business phone hours. While finding an overnight assistant can be tricky on your own, Officense has a solution for you! Here at Officense, we’ve solved your phone conundrums with HiLivePro, our enhanced live-answer phone service, running 24 hours a day, 7 days a week.

STARTING YOUR 24/7 SERVICE

With Officense’s HiLivePro, your company will receive a dedicated business line, with live staff available 24/7. No more worrying about missing calls! Each of our call specialists undergo rigorous training to act as actual members of your staff. We work with you on your call handling preference, tailoring it to your needs, while also giving our professional executive advice on it. Your business calls are greeted and handled to your exact specifications. After greeting the caller and collecting information, your call will be instantly connected to you. Or if you prefer, your new call staff can take a customized message, or transfer the call to voicemail. 24/7 phone service is a top priority for many businesses, who deal with superior customer service. Let is be a solution for you as well!

Don’t let your important calls and clients hear the frustrating tone of the voicemail beep. Instead, discover the asset HiLivePro will be to your business. 24/7 phone service for the modern company is just a short call away. Reach out to Officense today, and get more information on the services we have for your business. You can reach us by email or phone, info@officense.com or 410-814-7500. Our offices are also currently open Monday through Friday from 10 AM to 5 PM. We’ll look forward to working with you!

Medical offices are always busy accepting new patients, scheduling appointments, or updating patient information. Appointment setting and schedule management are significant in developing an efficient medical practice. It can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can schedule appointments for you so that your staff can use their valuable time more effectively.

Scheduling office or telehealth visits for your patients

This could include scheduling initial appointments for the new patients for telehealth or in-person appointments, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you. If needed our virtuals assistants can manage your database and update the patient information as per your requirements.

Advanced call forwarding

One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. For instance, we have a client in the medical field. We answer all their calls and depending on the patient’s need we either schedule appointments for them or transfer them to the pharmacy if they need a prescription refill or transfer to the billing department if they have questions on their medical bills.

Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility, as well as the ability to customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner while guiding the call in the best way possible in a minimum amount of time.

As a medical contractor, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we will ensure the patient is heard, understood, and scheduled appropriately; and you won’t have to worry about the hassle of getting too many calls and having too little time to answer them.

For more details on our phone answering service and other services please call us at 410-814-7500.

The idea of starting your own business may frighten you – and that’s okay; it’s normal to have some questions when you’re stepping into new territory. But the longer you spend doubting yourself, the sooner someone else can come up with a similar idea, leaving them to start making profits before you even made the decision for yourself. And with it being the start to a new year, it’s time to start building healthy habits for ourselves (and our businesses), such as decision-making.

Officense has helped numerous startups over the course of us being in business, and with that we’ve been able to share some helpful tips with business owners and entrepreneurs along the way. To share with you too, here’s a list of 4 simple, yet helpful tips to answer the most common questions that may be delaying you in your independent business owner journey.

Question 1: DOES THIS MAKE A GOOD BUSINESS IDEA?

OFFICENSE’S TIP: If your idea can solve a problem or address issues that can affect individuals, then the answer is YES. It’s important to consider the audience you are trying to reach, and why your service could add value to their lives. You should test out your theory on a couple of friends or family members before trying your product on potential customers. This allows you to determine the pros (and cons!) of your product or service before putting yourself out there. You’ll also want to consider the price point of what you are offering and how it appeals to your target audience, as that will play a key role in your business both initially and over time.

Question 2: SHOULD I WRITE OUT A BUSINESS PLAN?

OFFICENSE’S TIP: Business plans are always a good idea, whether it’s formal or informal is up to you. Some people find that writing Elevator Pitch plans work best for them – they’re naturally short, sweet, and to the point. Other entrepreneurs require more detail to ensure they don’t miss any important aspects of the business and operation of it. Some banks, angels, or venture capitalists will want a formal business plan that should include a financial overview of expenses and marketing strategy. Again, it all depends on the audience you are targeting.

Question 3: WHEN SHOULD I GET A PATENT?

OFFICENSE’S TIP: You should only get a patent if you do not want your competition to take your ideas. Tesla founder Elon Musk decided he would not sue anyone who used Tesla’s patents. He said, “Tesla, other companies making electric cars, and the world would all benefit from a common, rapidly evolving technology platform.”. However, if you need an investment, investors tend to favor companies that hold patents.

Question 4: DO I HAVE WHAT IT TAKES TO BE A FOUNDER?

OFFICENSE’S TIP: Being a risk-taker plays a key role in becoming a founder. However, some people could struggle with that mentality. If you struggle with it, you might want to consider joining a team/mentorship for added support, rather than working alone. At Inc. 500, 85% of CEOs identify as risk takers. Another key factor in becoming a founder is having what it takes to identify and solve problems. Once you acquire these skills and characteristics, then you should have what it takes to be a founder.

If you’d like to discuss more details or questions about your business, contact Officense to speak with an Executive Assistant. We’ll assist you with a business consultation, and discuss other details, such as adding a mailing address, or call answering. Give us a call at 410-814-7500 for further details.

As a small business, maybe you don’t need an office space for daily use. But instead, temporary office space to simply hold meetings with clients as needed. Or perhaps you have the need for an office for a couple of days to work on that proposal or prepare for presentations. At Officense we have Day member agreements that allow you to instantly rent office space at an affordable cost. You pay for only the amount of time spent in the office or conference rooms and you can pay as you go. Nowadays many businesses venture into e-commerce so, maybe you don’t need a physical business location. Allow Officense’s virtual office assistants to aid in those virtual office administrative tasks from answering your live inbound calls and re-routing the calls you actually have time and want to take. Delegate scheduling, billing, mail handling, and forwarding, and tailorable similar tasks to us, your local virtual office assistant.

At Officense, we train our local support staff and executive assistants to provide customized business communication support tailored to meet each individual company’s needs.

We can provide your business with:

• Unique company DID phone number
• Tailored call flows and greetings, appointment scheduling capabilities
• Live answering and announcing
• Specialized Call Handling Procedures
• 24/7 phone answering services
• Solicitation call buffers
• Mail forwarding
• Call routing
• Payment processing and administrative services
• After hours phone answering services, etc.

Officense leaves room for flexibility with add on a la carte services that can be determined as per your need. At Officense our goal is to help business owners and entrepreneurs determine the type of working space and customized communication support your company might need. We are here to help you with your business requirements!

Contacts us now to learn more about how Officense’s virtual office assistants can help you and the people you serve! Give us a call at 410-814-7500 today.

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. You may wonder how to balance all the different roles: fielding calls from customers, suppliers and others while still running your business and spending quality time with your family over the holiday season.

The best way to never miss a call throughout the holidays is with Officense Business Phone Services. Depending on the type of incoming call, we adjust our call handling according to your instruction. We answer and screen your calls, then connect the call to your correct team member, anywhere in the world! We can capture sales lead information, share info about your company or even schedule appointments through your own custom CRM. On top of that, never mind filtering out the spam and robo callers – as Officense will be sure to filter those out before the call reaches you.

BUSINESS PHONE SERVICE

Selecting a Business Phone Service may be challenging, but using it should be nothing but easy. Your organization needs a cost-effective business phone service that offers exceptional reliability, quality, outstanding customer service, and features to match your needs. With an understanding of the capabilities and attributes that are important, you can sort through the abundance of options available with confidence. And it’s all here in one place – at Officense.

STAY PROFESSIONAL

If you give clients your office number, there’s a risk you’ll miss the call if you have to step away. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Officense gives you the tools you need to take your business with you. We provide a dedicated business number, plus the ability to present menu options to all your callers and connect them to anyone in your company, no matter where they are or what device they’re using.

Our on-site receptionists greet your clients in a friendly manner and project a professional image for your company. We answer and screen your calls, per your instructions, then announce and connect the call to the correct member of your company, anywhere in the world! At Officense, we focus on delivering a level of service unmatched by any other Business Call Handling Service.