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Programmers Phone Answering

Written by Joya Tamrakar on May 12, 2020. Posted in Blog.

In the hectic life that we call normal, there are a lot of reasons why we get phone calls. Some are to hire us, others are to ask a question or deal with a concern. Yet others are to deal with payments or supplies or a myriad of other details necessary in the modern business life. You are no different. The reason that there are programmers phone answering services is because you lead a very busy life. Often that life is packed with intense moments of concentration as you try to find that one tiny error in a long document of code.

Benefits of a Programmers Phone Answering Service

Lets face it, the majority of programmers are focused on the code and sometimes do not have the most professional presentation of themselves. Another reason that programmers phone answering services are beneficial is because we, the receptionists, can provide that professional presentation for you. First impressions count and wouldn’t you like your clients first impression to be ‘Wow! This place is professional and knowledgeable both!’ instead of ‘Oh, my. Did s/he sleep in that suit? Are they on drugs… their eyes are so bloodshot.’ or other less than savory impressions.

Granted, the latter may not describe you. Even if it does not though, wouldn’t you rather concentrate on your coding instead of getting nattered at by random people. Wouldn’t you rather have a programmers phone answering service instead of having random auto dialers interrupting your focus? What about telemarketers? I do not know about you, but I would rather remain focused instead of dealing with these petty annoyances.

Live Answer

As howstuffworks.com says ” Live answering services give callers the opportunity to talk to someone who may be able to meet their particular needs better than an automated service. The operator also can decide whether the call is urgent enough to send through immediately. ” They can also screen those calls that are not urgent. Ie. You once requested information from a company to see if they would fit your needs. This was months ago and they are calling back to see if you are still interested. You probably are not. Okay, this one can go to voicemail or be told that you are not interested same as a regular telemarketer. Or what about those annoying auto dialer calls that are silence for eight to ten seconds before hanging up? Those you no longer have to deal with at all.

First Impressions

Officense can provide a professional first impression for you and your business. We can also provide skilled, well trained individuals to answer your calls and redirect them as needed. Unlike many programmers phone answering services our services are tailor fitted to you and your business. Did you need a client to go to a particular webpage if they have x problem and a different one for problem y? We can send them there. We work with you, get your feedback, and work for you just like an employee that works in the desk out front would do.

Contact

If you are interested, give us a call at 410-814-7500, email us at info@officense.com, or come on in at 300 East Lombard St, Baltimore MD 21202. We look forward to seeing and/or hearing from you to answer your programming phone answering needs!

Graphic Designers Phone Answering

Written by Joya Tamrakar on May 11, 2020. Posted in Blog.

Running a business isn’t easy, especially when you take a hands-on role in keeping things going yourself. As a Graphic designer, you need to be tech-savvy and have a clear understating of client needs and goals. Being a solo graphic designer, you will have to deal with several tasks like fielding calls from customers, client meet-ups, focus on developing layout and production designs as per the client’s needs, accomplish the project on time and within the budget while still running your business. The best way to manage your everyday work and never miss a call while you’re still working would be by using Graphic Designers phone answering service offered by Officense.

GRAPHIC DESIGNERS PHONE ANSWERING SERVICE

Selecting a Business Phone Service may be challenging, but using it should be nothing but easy. Your organization needs a cost-effective business phone service that offers exceptional reliability, quality, outstanding customer service, and features to match your needs. With an understanding of the capabilities and attributes that are important, you can sort through the abundance of options available with confidence. And it’s all here in one place – at Officense.

With Officense, your company will receive a dedicated phone line answered 24/7. Depending on the type of incoming call, we adjust our call handling according to your instruction. We answer and screen your calls, then announce and connect the call to the correct member of your company, anywhere in the world! We can capture the sales lead information for you, share information about your company, or even schedule an appointment while you are busy.

STAY PROFESSIONAL

If you give clients your office phone, there’s a risk you’ll miss the call if you have to step away from your desk. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Officense gives you the tools you need to take your business with you. We provide a dedicated business number, plus the ability to present menu options to all your callers and connect them to anyone in your company, no matter where they are or what device they’re using.

Our on-site receptionists greet your clients in a friendly manner and project a professional image for your company. At Officense, we focus on delivering a level of service unmatched by any other Business Phone Service.

For more details CONTACT US!

Complacency Isn’t Key, Movement Is

Written by Officense on May 8, 2020. Posted in Blog.

Working from home used to be the world’s dream. Everyone’s on board with having their own home office, no rushed mornings, and no traffic to deal with – as long as it’s their own decision. Once the pandemic broke out, and the world began to panic, being required to stay home stopped sounding appealing. But it’s not a matter of choice at this point.

It’s A Challenge In The “Office”

Remotely working from your home can be a hindrance to productivity – and it has been during the COVID-19 pandemic, as research points out in Stanford News. People struggle daily with adjusting to their new work-from-home lifestyle. They have to focus on their work, while balancing child or pet care, keep up with their wellness and mental health (which you can find some helpful tips about here), and avoid all other distractions, such as their desire to run their own business instead of working for someone else.

That sounds like a hard place to find balance in, and we’re all struggling with it right now. Although it’s been a challenge the world has had to face, this situation can be more than just a hindrance. It can be an opportunity for us as well.

Dream Big, Reach High

Most people have a goal they have yet to complete – a lot of those including starting up their own company. However, it’s hard to focus on starting something like that when you can’t even focus on your current work-from-home requirements. Make it easier on yourself, and bridge the gap. Get help from Officense with virtual office assistants, office space when you need it, and a professional business address.

Here, we can help you regain that focus you’ve been struggling to get back. Have a one-on-one consultation with one of our executive assistants or sales coordinators to discuss your business ideas. Or just use one of our private offices, for a change of scenery, while still complying with the stay-at-home and social distancing orders CDC has in place.

Time To Make Your Move

As humans, we get complacent, and it’s normal – people tend to think it makes them feel more comfortable. But there’s a difference in complacency and comfort. We have adapted to being cooped up inside all day. We are surrounded by the same (maybe annoying, maybe not) people every day, all day long. Our surroundings never change from the workplace to home environment anymore, and things are starting to blur together.

We’ve been stripped of our daily routines all around the world, and were given extreme changes to make, given the circumstances. If we’re not careful, we’ll start forming unhealthy habits and routines, soon to replace our old lifestyles all together. Now is not the time to be complacent. Instead, now is the time to build healthier lifestyle routines and career choices; don’t focus on the now for now, focus on the now for future. It’s like the world kind of hit the reset button for us. So it’s time for us to take this lesson in stride, and flourish.

Let Us Help Your Home Office

At Officense, our executive assistants answer your calls, handle your mail, greet your clients, and provide a corporate feel with an impressive, professional business address. We provide high-end business facilities with fully furnished office spaces (either dedicated to you, or a la carte). We also have conference rooms available by the hour as well. An instant office when you need it, executive phone services for a professional feel, and an impressive staff to help with your administrative tasks. Give Officense a call at (410) 814-7500, or send an email to info@officense.com. We can schedule a tour for you to see your new office and meet your new staff. Stay healthy, stay safe, and we’ll look forward to seeing you soon!

“The tragedy of life is often not in our failure, but rather in our complacency; not in our doing too much, but rather in our doing too little; not in our living above our ability, but rather in our living below our capacities.”
– Benjamin E. Mays

Stir-Crazy with Covid-19

Written by Joya Tamrakar on May 1, 2020. Posted in Blog.

We’ve now been in various states of stay at home for nearly two months now. During that time, many of us had to learn how to work from home, work in an office by ourselves, and otherwise practice social distancing. Humans are, by nature, social creatures. Having the separation from others of our species like this tends to fray our nerves, stress us out, and otherwise diminish our health and happiness. As this explore-life.com article says “We are social animals. We crave contact with others for support, wellbeing and entertainment.”

Health and Happiness Loss

As modern-day technology has spread like wildfire through our lives, our social interactions have diminished. Adding in Covid-19 to that and we now sometimes don’t see anyone for days at a time…and then only though a window as they pass by walking their dogs. Our social skills are being hit, our happiness and health are being punished, and our work can suffer from lack of proper office space.

Social Distancing Got You Down?

Do you still want to obey the social distancing aspects of Covid-19 but want a bit more of a lively feel around you? Are you bored to tears of seeing the same walls day in and day out? Do you long to hear another humans voice, even if its another room over? There is a way you can do that. All you need to do is rent office space from Officense.

The Solution

We have many office spaces that you can rent for a large variety of times from hourly to monthly and more. We also have conference rooms that can be utilized for video conferencing among other things. Our receptionist staff are here to help in any way you need, from organizing photographs for homes for sale, to taking minutes at a virtual meeting, to printing out copies for you, or forwarding your mail we can do it all.

Contact Us!

Please give us a call at 410-814-7500, visit our website at Officense, email us at info@officense.com, or don your mask and come meet us in person at 300 East Lombard St. Baltimore, MD 21202. We look forward to speaking with you soon and helping improve your health and happiness (as well as your work productivity!).

Small Businesses coping with COVID-19 uncertainty

Written by Joya Tamrakar on April 24, 2020. Posted in Blog.

COVID-19 continues to spread very quickly around the world and almost every country has reported cases. With the rapid increase in COVID-19, the lives of people and their businesses have become uncertain. It has not only challenged health care systems, but also the livelihoods of the people and the stability of economies. Countries along with the business have been facing challenges and the questions on, how to restart the economy? what measures need to be addressed to restart safely? when to proceed and bring lives to normal?

The uncertainty remains and the impact it has on small businesses is very high. Small businesses across the country are already feeling its negative impact on their business. According to the data from the National Federation of Independent Business show, 74% of small businesses say they are not yet impacted by the pandemic, while 23% say they are being negatively affected. Just 3% report positive impacts. The group polled a random sample of 300 of its 300,000 members on Tuesday and Wednesday from employers with up to 120 workers. Of those who said they were not being impacted, nearly half anticipate the outbreak to affect their business if the virus spreads to or more broadly within their immediate area over the next three months.

Being a small business, we completely understand what you are going through. At the moment the businesses will need to plan more diligently on restarting their business. Officense can provide the tools you need to keep your firm operational during these trying times. Officense is rolling out special 30-Day Remote Work Plans which will allow firms to adapt to social distancing guidelines.

1.) Phone Answering
We assign you a dedicated phone number to forward your office phones to. Then, our live receptionists will answer your incoming calls with your custom greeting as if they are your own employees. They will screen callers for information, enabling them to forward each call to the right individual regardless of where they are working—at home, in another state, or overseas. Plans start at $89 per month for MSBA Members, with pricing to scale with call volume.

2.) Business Address, Private Mailbox, and Mail Forwarding Service
Enhance your business image with a professional private mailbox, and a prestigious business address with a suite number. We can forward your mail to your home or deliver it curbside if you prefer not to come into the building. Call us for special 30-day pricing.

3.) Virtual Reception and Administrative Support
Whatever type of front-office business service you need, we can provide. Bank visits, translations, transcriptions, copy/scan/fax, mail and email services, bookkeeping, billing and collections, notary public, and much more.

4.) Private Office Space and Conference Rooms
If you’ve been using public places, or even coworking space to meet with clients or associates, now’s the time to limit your exposure with a more secure, professional option. Our meeting rooms vary in size to suit your needs. And because we are a boutique firm, our office locations are smaller, there are no crowds, and all rooms are sanitized thoroughly after every meeting.

Additionally, OFFICENSE is offering free guidance to those applying for the Paycheck Protection Program (PPP). These loans are available to small businesses, as well as sole proprietors and independent contractors and a portion of the loan may be forgiven if firms maintain their staff and operations through the COVID-19 pandemic.

For more information regarding remote work plans or guidance applying for SBA Paycheck Protection Loans contact OFFICENSE at 410-814-7500 or email info@officense.com.

Category: Blog