Why use a bilingual answering service?

Businesses can not afford to overlook persons who speak more than one language. Without having a receptionist who can answer calls in your client’s chosen language your company is in jeopardy of missing out on business. Which means your business, whether budding or established is missing out on money! Why hand that money over to your competitors, when there is a solution! You don’t have to pay a bilingual employee an entire salary with benefits. You don’t have to worry about that one employee calling out, running late or leaving your company. Instead, you can have a whole staff of bilingual employees at your leisure. Never again will a caller, who’s native language isn’t English feel underserved or dismissed. How about trying a bilingual answering service?

Communication is key!

Truth is, the Spanish speaking community in the United States is rapidly growing. The U.S. has the second highest concentration of Spanish speakers in the world. By 2050 the U.S. is expected to have 138 million Spanish speakers, which will then make us the largest Spanish-speaking country in the entire world. The Hispanic population is the fastest growing demographic in the U.S. and has grown 145% in Maryland since 2000. In Maryland, Hispanics hold $15.2 billion of purchasing power. To obtain a new market share of potential bilingual clients you have to be able to communicate effectively with them. Utilize our services as your trusted bilingual receptionist to be able to tap into all of that money!

Officense has you covered:)

We have been a trusted resource for growing and well-established businesses for over ten years. Officense has an amazing reputation with the hundreds of clients that we have supported. Whether it be a mailing address, office space or a bilingual receptionist Officense has everything your business needs. We have a 24 hour live bilingual answering service that is fully staffed with bilingual receptionists, who can speak with your Spanish speaking callers, making it all the more likely that these callers end up hiring you for your services.

The business world has been praising the success of co-working space in offices. Indeed, they have many benefits for dynamic companies. Coworking space promotes teamwork, healthy work relationships, and assists with company office costs.

COLLABORATION IN THE WORKPLACE

Ah, teamwork! This dreaded activity is one that everyone can relay a horror story on. Indeed, many businesses have a difficult time promoting collaboration through teamwork among their employees. One sublet tactic for promoting teamwork is creating a co-working space within your office. It allows your employees to see the work others are doing and potentially offer assistance. As the saying goes, “Two heads are better than one.” If co-working space promotes collaboration, then it is pivotal to provide this to your staff.

HEALTHY WORK RELATIONSHIPS

Shared Space can also foster healthy work relationships. These spaces promote interaction among your employees. Spending positive time with one’s coworkers can assist with employee retention and overall corporate culture. Employees are more likely to be satisfied with their work if they have workplace friends. Who wants to come to work and feel like a stranger among their colleagues? Answer: No one … Therefore, savvy business needs coworking to save to have happy employees and a collaborative work environment.

COST-EFFECTIVE COWORKING SPACE

Having multiple offices or cubicles for your employees is not a cost-effective use of office space for most businesses. For example, if your company provides flex working hours, then does your company really need a huge office filled with desks for individual employees? Coworking space has the potential to require less construction and costly cubicle walls. Instead, allow your office to breath well protecting your profit margin. Another benefit for businesses is telecommuting employees can utilize the co-working space, during the times their briefly in the office.

If your business is in the market for High-end office or co-working space, give Officense a call! We provide all-inclusive business facilities with fully furnished dedicated and a la carte office space, as well as conference rooms by the hour. Give us a call at (410)- 814-7500 to schedule your tour of our downtown location, today!

Scheduling Patients

Medical offices are always busy accepting new patients, scheduling appointments, and updating patient information. Appointment setting and schedule management is significant in developing an efficient medical practice, and can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can set appointments for you so that your staff can use their valuable time more effectively. This could include scheduling initial appointments for a new patient, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you.

Advanced call forwarding

One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility. Furthermore, you can customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner in a minimum amount of time. As a medical professional, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we aim to create a more efficient patient experience and ease the workflow for the doctors. Our staff will ensure the patient is heard, understood, and scheduled appropriately. You won’t have to worry about the hassle of getting too many calls and having too little time to answer them.

For more details please call us at 410-814-7500.

Any boss or employee can relate to the Monday blues after a weekend of relaxation. Some may muddle through Tuesday, the second Monday- less gloomy but a reminder that we haven’t quite made a dent into the week yet. Next, Wednesday, glorified for its symbolism of finally overcoming the Midweek hump. Thursday, the prelude to Friday which may set the tone for your weekend in my opinion, your local virtual office assistant.

Alas, we have journeyed throughout a hectic week in the office dealing with those never-ending phone calls and administrative tasks.  Just as you’re ready to close up shop, your phones begin to ring off the hook and every Boss knows a missed call is a missed opportunity. What are your options? So, you take the calls because your business is synonymous with reliability. The time is now 6:30 and have successfully handled everything, finally ready to start your weekend plans- or lack thereof.

Every Hard workers Dilemma

Too often us worker bees, from top management to front line support staff, forego finite resources such as time doing the little important things that can easily be delegated to afford more time managing more important tasks or even allowing time for simplicity.

Maybe you’re a boss that’s more direct and hands-on with every task, even that worth delegating. Or perhaps you’re like many employees and employers unaware of options available to your company and how these options can automate and elevate operational procedures and time allocation.

Here at Officense we want to help paint a new picture for your business unlike the portrait of a traditional office structure. Together, we can paint a portrait that’s more colorful and interpretative to be whatever you see fit for your companies tailored needs. Why wait for Thursday to feel that pang of excitement in knowing that our designated 2-day recovery period is approaching…slowly?

Take control! Determine and qualify the options available to you. It’s 2019 and maybe it’s not ideal to be “working for the weekend”, even if everyone else is doing it.

How can Officense’s Virtual Office Assistants help manage the time of a Business owner?

Back to that picture we began painting:

Maybe you don’t need an office space for routine use, but rather a temporary office space to simply hold meetings with clients as needed. Or perhaps you have the need for an office for a couple of days to work on that proposal. At Officense we have Day member agreements that allow you to instantly rent an office space at very little cost.

Or maybe you don’t need a physical business front as many businesses venture into e-commerce. Allow us to aid in those virtual office administrative tasks from answering your live inbound calls and re-routing the calls you actually have time and want to take. Delegate scheduling, billing, mail handling and forwarding, and tailorable similar tasks to us, your local virtual office assistant.

At Officense, we train our local support staff and executive assistants to provide customized business communication support tailored to meet each individual company’s needs. Contacts us now to learn more about how we can help you and the people you serve!

We can provide your business with:

• Unique company DID phone number
• Tailored call flows and greetings, appointment scheduling capabilities
• Live answering and announcing
• Specialized Call Handling Procedures
• 24/7 phone answering services
• Solicitation call buffers
• Mail forwarding
• Call routing
• Payment processing and administrative services
• After hours phone answering services, etc.
• Officense leaves room for flexibility with add on a la carte services that can be determined on an as need basis.

At Officense our goal is to help business owners and entrepreneurs determine the type of co-working space and customized communication support your company might need. We are here to help you!