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Executive Assistants

According to CreditKarma.com, credit unions are financial institutions with aspects similar to banks, “…except the members own a credit union. They’re nonprofit entities that aim to serve their members, rather than seeking a profit. Credit unions often offer better savings rates, lower loan rates and reduced fees… But you must meet certain requirements to join a credit union. The requirements vary depending on how a credit union is organized.” It’s great news that we have financial institutions looking out for our best interests – but who’s looking out for theirs? Officense is, of course!


While some credit unions allow walk-in meetings with financial advisors, that’s not always the trend today. People typically handle things via their phone, and if it’s not done on the phone, they’re likely meeting up elsewhere. It’s a common thing to see advisors suggesting to meet up in a different location with their clients. Sometimes it can help create rapport between the two parties, other times it’s just more convenient to meet halfway. Either way, when you’re looking to find a quiet place to meet up and talk business, reach out to Officense! We have office and conference room space available for rent, varying in capacity sizes and located in the heart of Downtown Baltimore. It’s a great central location, as we provide a very upscale office to handle your work, and there are plenty of lunch options within walking distance to treat your clients afterwards!


Our office rentals are a great thing to experience, but we can help with a lot more than that. As we mentioned, people typically handle business on their phone. In turn, you might need assistance with some of those incoming calls. With Officense’s HiLivePro, credit unions will receive dedicated phone answering services, with ability to run 24/7. Our call specialists undergo rigorous training to perform as actual members of the credit union. Callers can be instantly connected to the branch, leave customized messages with us to send over, or leave a voicemail for the credit union to listen to on their own time.

Not only are calls able to be answered round-the-clock, but you also get the added benefit of bilingual phone answering services. Financial institutions today can’t afford to overlook those who speak more than one language. The truth is, the U.S. one of the highest concentrations of Spanish speakers in the world. So why not open up your credit union to a wider audience, and grow with the changes taking place in society? With bilingual phone lines, phone tree options, and 24/7 service, HiLivePro is your solution.


Reach out to Officense today to find out more about HiLivePro, and other benefits we have to offer your credit union. Our phone number is 410-814-7500, and our email is: info@officense.com. Feel free to stop by for an in-person demonstration as well. Our office hours are currently 10AM – 5PM, Monday through Friday. Officense will handle your incoming calls, so you can focus on the rest.