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Executive Assistants

According to CreditKarma.com, credit unions are financial institutions with aspects similar to banks, “…except the members own a credit union. They’re nonprofit entities that aim to serve their members, rather than seeking a profit. Credit unions often offer better savings rates, lower loan rates and reduced fees… But you must meet certain requirements to join a credit union. The requirements vary depending on how a credit union is organized.”


While credit unions allow for people to walk-in meetings with financial advisors, that’s not the trend in today’s society. People nowadays typically handle things via their phone. And you might need assistance with some of those incoming calls. With Officense, credit unions will receive dedicated phone answering services, with ability to run 24/7. There’ll be no more worrying about juggling emails and calls, along with all those in-person meetings! Our call specialists undergo rigorous training to perform as actual members of the credit union. Callers can be instantly connected to the branch, leave customized messages with us to send over, or leave a voicemail for the credit union to listen to on their own time. 24/7 phone answering services are a top priority for any financial institution.

Financial Advisors


With Officense’s HiLivePro, you also get the added benefit of bilingual phone answering services. Not only are calls able to be answered round-the-clock, but a wider clientele can be reached as well! Financial institutions today can’t afford to overlook those who speak more than one language. The truth is, the U.S. one of the highest concentrations of Spanish speakers in the world. So why not open up your credit union to a wider audience, and grow with the changes taking place in society? With dual phone lines, and phone tree options, HiLivePro gives your callers options to proceed in either English or Spanish.


Reach out to Officense today to find out more about HiLivePro, and other benefits we have to offer your credit union. Our phone number is 410-814-7500, and our email is: info@officense.com. Feel free to stop by for an in-person demonstration as well. Our office hours are currently 10AM – 5PM, Monday through Friday. Officense will handle your incoming calls, so you can focus on the rest.