Medical offices are always busy accepting new patients, scheduling appointments, or updating patient information. Appointment setting and schedule management are significant in developing an efficient medical practice. It can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can schedule appointments for you so that your staff can use their valuable time more effectively.
Scheduling office or telehealth visits for your patients
This could include scheduling initial appointments for the new patients for telehealth or in-person appointments, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you. If needed our virtuals assistants can manage your database and update the patient information as per your requirements.
Advanced call forwarding
One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. For instance, we have a client in the medical field. We answer all their calls and depending on the patient’s need we either schedule appointments for them or transfer them to the pharmacy if they need a prescription refill or transfer to the billing department if they have questions on their medical bills.
Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility, as well as the ability to customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!
At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner while guiding the call in the best way possible in a minimum amount of time.
As a medical contractor, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we will ensure the patient is heard, understood, and scheduled appropriately; and you won’t have to worry about the hassle of getting too many calls and having too little time to answer them.
For more details on our phone answering service and other services please call us at 410-814-7500.