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According to medicinenet.com, family practice is “the medical specialty which provides continuing and comprehensive health care for the individual and family. It is the specialty in breadth which integrates the biological, clinical, and behavioral sciences.” Having a live staff to assist your patients can play a significant role in developing efficiency.


At Officense, our executive assistants can handle calls for you, allowing you to use your valuable time more efficiently. This could include answering FAQ’s, scheduling initial appointments, or even rescheduling for any new or current patients. You don’t have to worry about handling your schedule and workload at the same time. Our office assistants are here to cover all your call handling tasks.

For instance, one of the advantages of implementing a phone answering service is the ability to only take calls that require your specific expertise. We’re able to screen the calls and filter them, allowing for only the most important calls to connect to you while we handle the rest. Officense can work with your family practice in setting up an effective call forwarding system that sorts all callers. Furthermore, you can customize a plan that fits your practice’s needs. With Officense’s HiLivePro, you’ll have a live staff at all times, with the options of round-the-clock, and bilingual phone answering. So, if you have patients whose primary language isn’t English or you want calls 24/7, we’ll still have you covered.


At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your practice’s needs. For family practices, and any other medical professional, a call handling staff is incredibly beneficial. Of course, our executive assistants at Officense aim to create a pleasant, efficient experience for you and your patients. For more details, please contact us by email at info@officense.com, or you can call us at 410-814-7500.