OFFICENSE allows us to operate a fully staffed, professional office at a fraction of the usual cost. We didn’t
have to purchase an elaborate phone system; we don’t get a monthly phone bill; and we do not have to hire
and train new employees. We would highly recommend their service to any non-profit organization principals
to simplify their life and focus on their mission.
The office space at Officense is great, and the staff is top-notch. It is in the heart of downtown Baltimore and is extremely convenient for my clients. I wouldn’t choose any other office space in Baltimore.
Officense Baltimore is hands-down the most convenient, easily-accessible, and accommodating location the city has to offer. No matter weekdays or weekends, Officense Staff are always available to handle all of your conference room and day-office needs.
The services we receive are answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system. The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits!