Call: 410 - 814 - 7500
Visit: 300 E. Lombard St. Suite 840, Baltimore, MD 21202
OFFICENSE allows us to operate a fully staffed, professional office at a fraction of the usual cost. We didn’t
have to purchase an elaborate phone system; we don’t get a monthly phone bill; and we do not have to hire
and train new employees. We would highly recommend their service to any non-profit organization principals
to simplify their life and focus on their mission.
Officense has historically delivered high quality services with a proven track record delivering excellent services to the MIA. Officense provides the following services: answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system.
The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits.