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We all have dealt with our phones ringing off the hook in the middle of a job. And we all know it’s a headache, to say the least. However, while you may be busy installing floors, the phones have clients on the other end who need answers. This always gets tricky for any business owner, even more so with such hands-on service, like flooring contractors. Running a company requires answering calls from new and current clients, but should never be at the expense of efficiency. If you want to maximize your workflow and maintain call handling, let Officense help!


When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the floor installations. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our team can filter your calls, and manage them per your exact instruction in a very professional manner. It’s also important for many companies, but especially contractors, to give their clients round-the-clock access. Our service can be used any time of day, as we have 24/7 plans with live staff available that also offer Spanish phone options for your clientele.

While we’re able to guide the callers and connect them to the right people, we can also source your leads for you! Our executive assistants can use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for you. All the while, we’ll be collecting a detailed set of information for your record, preparing you to meet your clients’ needs before the appointment even takes place. We partner with you to gain as much knowledge as you want us to have, and use intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.


Along with our phone answering services, we also provide business mailing and address, along with private conference and office space, offering a professional setting. For more information on our contractor services, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, feel free to visit us in person at 300 E Lombard St, Baltimore, MD 21202. Our offices are currently open 10 AM – 5 PM, Monday thru Friday. We’ll look forward to meeting you!