According to, the definition of malpractice is: “a term that refers to professional misconduct on the part of a medical professional … [involving] the negligent conduct of doctors, nurses, dentists, therapists, technicians, and other medical professionals and healthcare providers.” A lawyer’s job in the field of medical malpractice can involve a lot of back-and-forth communication. Lawyers enforce the litigation of lawsuits on behalf of their clients or surviving family members invloved in the malpractice under investigation. With so much to oversee, some things could get lost in the midst of it – such as important phone calls.


A lawyer has multiple routes to contact their clients, but assistance might be sought after for those incoming calls. With Officense’s HiLivePro, your law firm will receive a dedicated phone answering service to screen your calls, running 24/7. There’ll be no more worrying about juggling the meetings and hearings with your emails and calls, all at once! Our call specialists undergo rigorous training to perform as well as actual staff of your firm. Per your instruction, callers can be instantly connected to you, leave customized messages with us on your behalf, or leave a voicemail. 24/7 phone answering services are a top priority for many law firms.


Financial Advisors

With Officense’s HiLivePro, you also get the added benefit of bilingual phone answering services. Companies today can’t afford to overlook those whose primary language isn’t English. In fact, the truth is that the U.S. is one of the highest concentrations of Spanish speakers in the world. So why not open up your call handling to a wider clientele, and grow with the changes taking place in society? With dual phone lines, and phone tree options, HiLivePro gives your clients options to proceed in either English or Spanish.


Reach out to Officense to find out more about HiLivePro, and other benefits we have to offer your law firm. Our phone number is 410-814-7500, and our email is: Feel free to stop by for an in-person demonstration as well. Our office hours are currently 10AM – 5 PM, Monday through Friday. Let Officense handle your incoming calls, so you can focus on the rest.