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Phone Answering for Analysts


Running an analyst firm can be challenging, especially if you take on the responsibility of managing all sides of the business on your own. You might be curious of how to balance the two roles, both administrative and in the field.

Many businesses require a dedicated person to answer calls during normal business hours to keep operations functioning smoothly. Although, perhaps your company runs 24/7, including your business phone, and you don’t want to hire an overnight administrative staff. That wouldn’t be uncommon, as most analysts (and other types of IT professionals) work round-the-clock to fit their clients’ schedule. Thus, giving them the chance to avoid interruptions and build rapports with their clientele. At Officense, we’ve solved most analysts’ phone dilemmas with Officense’s business phone service, and even further with HiLivePro, our enhanced 24/7 phone service.


With Officense’s HiLivePro, your analyst firm will receive a dedicated business phone line, which will be answered 24/7. Depending on the incoming call type, we can adjust our call handling according to your instruction. We answer your calls, then guide them through the correct steps, and sometimes even connect the call to the correct analyst on your team, no matter where they are in the world. There’ll be no more worrying about missing a call from your clients! Instead, you’ll have time to focus on all else that your job entails, such as collecting and analyzing client information through different methods.

24/7 Phone Service

All business calls are answered by executive assistants and call specialists that undergo rigorous training, acting as your staff. Your calls are greeted, screened, and handled to your exact specifications. Aside from being able to connect you to the person on the phone, we can capture required information from the caller for you, share information about your business, and even schedule an appointment while you are busy. 24/7 phone service is a priority for many firms that want clients to have the impression of superior customer service.

Don’t let your clients hear the frustrating tone of a busy analyst consultant, or the even more frustrating voicemail beep. Instead, discover the asset Officense will be to your business with HiLivePro. 24/7 phone service for the modern company is just a short call away.


For more information on Officense’s HiLivePro, please see the link: https://hilivepro.com/.

You can contact Officense by email or phone at: info@officense.com or 410-814-7500 for any further questions. Our office is located at 300 E. Lombard St., Suite 840, Baltimore, MD 21202. Feel free to come by for a tour and a demonstration of the phone services available for you also. Be well, stay safe, and we’ll talk soon!