Are you overwhelmed by the tedious tasks of running your business but don’t have the time or budget to train an assistant? If you’re asking yourself what a virtual reception service is, it is a trained receptionist that provides remote administrative support, here at Officense our administrative team are trained in our office to handle tasks such as live call services, website maintenance, call transferring, outbound calls, scheduling, mail handling, accepting payments and more. Overall giving your business, a professional look by providing a consistent point of contact. You can work from home without the stress of missing an important phone call, piece of mail, or fax.
How virtual receptionist services works?
Our team of Administrative Assistants screen incoming calls using the instructions and greeting created by you to determine if the call is the solicitor or which department/ team member can best assist the caller based on the suggested call type. Using a customizable call script, we are able to answer F.A.Q’s, collect caller information, and take messages if you do not wish to take direct calls. We notify you of important deliveries, sort through any mail, packages or items received from clients and place them in your mailbox or another accessible location for easy pickup. If your business is not located near downtown Baltimore (Inner Harbor) no worries, we also offer weekly mail forwarding.
FAQ
Not all virtual receptionist services will provide lead tracking. However, at OFFICENSE we can sync our call notes with your company CRM system to track leads, qualify lead sources, and track marketing data. Our executive assistants can even gather contact information to schedule follow up calls and emails.
Whether you’re an Attorney, Contractor, IT specialist, financial advisor, Doctor, Therapist, Real Estate Agent or Non-profit, Officense provides trusted support tailored to your field.
Getting started is easy, just contact our team by phone and we will work with you to choose the plan that best fits your business needs. We will go through the onboarding process step by step.
No worries, that’s fine. Our services can be tailored to support your needs by handling calls, scheduling, or overflow tasks so your assistant can focus on other priorities.