Category: Blog

Improving Work-Life Balance

An Employers Dilemma: Maintaining a Work-Life Balance

Work-Life Balance Image

As the workforce continues to evolve, employee work-life balance has become an important focus in the business world. However, many employers find difficulty balancing social responsibility to their employees with worry about creating policies which promote work-life balance. They think, “who is going to cover these hours?” or, “I cannot have my support staff absent all the time!” Perhaps, you have had these very thoughts when employees request time off.

Despite what you may think, work-life balance can have tremendous positive benefits for both a company and their employees. A stressed employee is an unhappy employee and an unhappy employee is most likely job hunting. Business owners know high employee turnover rates are expensive as the time spent on the hiring and training process is costly for any business. There is cause for a company to champion employee satisfaction. Studies show the more an employee takes ownership in their job duties and involves themselves in their company’s objectives, the more enthused and dedicated they become as an employee. In return, this enthusiasm directly affects job performance which is reflected in the company’s overall performance as well.

Work-Life Balance Solution: The Officense Team

Why not implement policy in your business to promote work life balance? For example, flexible work hour options have been proven to increase employee retention by 89% in 2012 by the Society for Human Resource Management (SHRM).  Another option is offering telecommuting hours for your staff. They do not necessarily need to be in the workplace daily. Wouldn’t you like to work from the comfort of your own home? Think of the money your company could save! If you have few employees working from the office, then you could have a smaller more affordable office space, ergo lower rent. Indeed, both employees and employers could benefit from flexible hours or telecommuting.

Officense has the toolkit needed to assist you with creating work-life balance at your company. For example, our fully trained Executive Assistants can continue to live-answer your business calls even if you or your support staff leave the office at 3:30 pm! Your clients will feel satisfied speaking with a real person and not some pre-recorded automatic answering machine. We can even answer your calls and have them transferred to any number you request, so you can speak with clients, regardless of your location.  Lets talk about how you can save money and create a work-life balance for you and your staff.  Call Officense today at 410-814-7500.


In need of a bilingual receptionist?

Why use a bilingual answering service?

Businesses can not afford to overlook persons who speak more than one language. Without having a receptionist who can answer calls in your client’s chosen language your company is in jeopardy of missing out on business. Which means your business, whether budding or established is missing out on money! Why hand that money over to your competitors, when there is a solution! You don’t have to pay a bilingual employee an entire salary with benefits. You don’t have to worry about that one employee calling out, running late or leaving your company. Instead, you can have a whole staff of bilingual employees at your leisure. Never again will a caller, who’s native language isn’t English feel underserved or dismissed. How about trying a bilingual answering service?

Communication is key!

Truth is, the Spanish speaking community in the United States is rapidly growing. The U.S. has the second highest concentration of Spanish speakers in the world. By 2050 the U.S. is expected to have 138 million Spanish speakers, which will then make us the largest Spanish-speaking country in the entire world. The Hispanic population is the fastest growing demographic in the U.S. and has grown 145% in Maryland since 2000. In Maryland, Hispanics hold $15.2 billion of purchasing power. To obtain a new market share of potential bilingual clients you have to be able to communicate effectively with them. Utilize our services as your trusted bilingual receptionist to be able to tap into all of that money!

Officense has you covered:)

We have been a trusted resource for growing and well-established businesses for over ten years. Officense has an amazing reputation with the hundreds of clients that we have supported. Whether it be a mailing address, office space or a bilingual receptionist Officense has everything your business needs. We have a 24 hour live bilingual answering service that is fully staffed with bilingual receptionists, who can speak with your Spanish speaking callers, making it all the more likely that these callers end up hiring you for your services.

The Benefits of Coworking Space

Shared Space
Coworking Space

The business world has been praising the success of co-working space in offices. Indeed, they have many benefits for dynamic companies. Coworking space promotes teamwork, healthy work relationships, and assists with company office costs.


Ah, teamwork! This dreaded activity is one that everyone can relay a horror story on. Indeed, many businesses have a difficult time promoting collaboration through teamwork among their employees. One sublet tactic for promoting teamwork is creating a co-working space within your office. It allows your employees to see the work others are doing and potentially offer assistance. As the saying goes, “Two heads are better than one.” If co-working space promotes collaboration, then it is pivotal to provide this to your staff.


Shared Space can also foster healthy work relationships. These spaces promote interaction among your employees. Spending positive time with one’s coworkers can assist with employee retention and overall corporate culture. Employees are more likely to be satisfied with their work if they have workplace friends. Who wants to come to work and feel like a stranger among their colleagues? Answer: No one … Therefore, savvy business needs coworking to save to have happy employees and a collaborative work environment.


Having multiple offices or cubicles for your employees is not a cost-effective use of office space for most businesses. For example, if your company provides flex working hours, then does your company really need a huge office filled with desks for individual employees? Coworking space has the potential to require less construction and costly cubicle walls. Instead, allow your office to breath well protecting your profit margin. Another benefit for businesses is telecommuting employees can utilize the co-working space, during the times their briefly in the office.

If your business is in the market for High-end office or co-working space, give Officense a call! We provide all-inclusive business facilities with fully furnished dedicated and a la carte office space, as well as conference rooms by the hour. Give us a call at (410)- 814-7500 to schedule your tour of our downtown location, today!

Scheduling Patients

Medical offices are always busy accepting new patients, scheduling appointments, and updating patient information. Appointment setting and schedule management is significant in developing an efficient medical practice, and can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can set appointments for you so that your staff can use their valuable time more effectively. This could include scheduling initial appointments for a new patient, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you.

Advanced call forwarding

One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility. Furthermore, you can customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner in a minimum amount of time. As a medical professional, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we aim to create a more efficient patient experience and ease the workflow for the doctors. Our staff will ensure the patient is heard, understood, and scheduled appropriately. You won’t have to worry about the hassle of getting too many calls and having too little time to answer them.

For more details please call us at 410-814-7500.

If Your Receptionist is a Voicemail, Fire it.



Do you have a business but are too busy working to answer calls? Are most of your calls going to voicemail?


phone answeringOfficense is here to assist you in all of your phone answering needs. We offer executive phone services that will alleviate the stress you might have when it comes to communicating with your clients. Our executive assistants, also known as receptionists, are trained to answer calls as if they work directly for your business. They follow a call-handling script that you create during our orientation process. Our receptionists are also able to connect callers directly to you or send a message to you. This is helpful if you are unavailable or prefer not to take calls.

When you purchase an Executive Assistant package, you get a virtual DID number. This is beneficial if you do not have a direct line to your business or if you prefer that clients do not have your personal number. You also get a voicemail box which is helpful when you cannot answer the phone. Having a phone answering service helps elevate your business. When people are able to talk to an actual person your business becomes more legitimate. Legitimacy is always a good way to generate clientele.

The receptionists here at Officense take a lot pride in what they do and could be incredibly beneficial for your business. Our phone answering services are especially helpful for start-up companies that are without the funds to hire receptionists of their own. If this sounds like something that you’re interested in contact us 🙂